Enterprise CS Specialist: Drive Onboarding & Growth

UPLICO Technology Inc.; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

UPLICO Technology Inc. is seeking a Customer Success Specialist to own relationships with enterprise customers from go-live onward. You will ensure deep adoption, measurable value, and growth with us, while voicing customer needs to product, engineering, and sales.

The role shapes how our CS function operates and drives customer outcomes. You will lead onboarding, drive module adoption, and manage renewals, with a focus on delivering first meaningful results quickly and building strong executive

Qualifications

• 1 to 4 years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role

Responsibilities

• Own a portfolio of enterprise accounts and be their main contact after signing
• Lead onboarding and implementation: kickoff, configuration, integrations with existing HR systems, user training, and go-live
• Drive adoption across modules and ensure customers reach their first meaningful results quickly
• Build and track customer health scores, identify churn risks early, and act on them before escalation
• Run regular business reviews with HR leaders, showing value delivered and setting next goals
• Spot expansion opportunities and hand to sales with context
• Support renewals with the commercial team
• Collect and document customer feedback for product and engineering
• Represent the customer in weekly product syncs and follow-ups
• Create onboarding playbooks, help center content, FAQs, and internal knowledge bases
• Handle escalations calmly and close the loop

Skills

Customer Success

Account Management

Onboarding

Stakeholder Management

Data-driven

Turkish & English

Education

Bachelor's degree

Tools

HubSpot

Intercom

Job description

UPLICO Technology Inc. is seeking a Customer Success Specialist to own relationships with enterprise customers from go-live onward. You will ensure deep adoption, measurable value, and growth with us, while voicing customer needs to product, engineering, and sales.

The role shapes how our CS function operates and drives customer outcomes. You will lead onboarding, drive module adoption, and manage renewals, with a focus on delivering first meaningful results quickly and building strong executive