Strategic Customer Service & Operations Specialist

Dfds A/S; Turkey; On-site; TRY 300,000 - 540,000; Full time

Job summary

DFDS seeks a Customer Service & Operations Specialist for the Mersin Route on a 1-year contract. You will bridge customers and internal teams, support pricing and bookings, and help ensure smooth daily operations across Europe and beyond.

You will manage bookings and daily utilization reports, assist onboarding, and communicate effectively in English (Arabic advantageous). Proficiency in MS Office and a customer‑centric mindset are essential.

Qualifications

• Bachelor's degree required.
• Fluent in English; Arabic knowledge is a plus.
• Strong MS Office skills and data handling.
• Excellent communication and customer service mindset.
• Analytical and problem-solving abilities.

Responsibilities

• Controlling booking flow and processing.
• Creating and maintaining daily utilization reports and sharing market insights.
• Pricing for oversize, project, and finished vehicles per route pricing strategy.
• Acting as a communication bridge with customers and internal stakeholders.
• Handling software as required.
• Involving customer visits.
• Following onboarding procedures.
• Routing customers with care across DFDS services.
• Supporting group sales activities.
• Supporting after-sales operations like storage and invoicing.

Skills

MS Office

Interpersonal skills

Commercial orientation

Problem-solving

Communication skills

Convince and influence

Planning and organization

Teamwork

English language proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

DFDS seeks a Customer Service & Operations Specialist for the Mersin Route on a 1-year contract. You will bridge customers and internal teams, support pricing and bookings, and help ensure smooth daily operations across Europe and beyond.

You will manage bookings and daily utilization reports, assist onboarding, and communicate effectively in English (Arabic advantageous). Proficiency in MS Office and a customer‑centric mindset are essential.