Customer Service & Operations Specialist (1-Year Contract)

DFDS; Ataşehir; On-site; TRY 120,000 - 180,000; Full time

Job summary

DFDS in Turkey seeks a Customer Service & Operations Specialist for the Mersin Route on a 1-year contract. You will ensure smooth customer service and operational processes, acting as a bridge between customers and internal teams, supporting pricing and bookings, and monitoring daily performance.

The ideal candidate has a bachelor’s degree, strong English, and MS Office skills; Arabic language is an advantage.

Qualifications

• Bachelor’s degree in a relevant field.
• Excellent English (written and spoken). Arabic knowledge is a plus.
• MS Office skills and strong communication.

Responsibilities

• Coordinate bookings and pricing processes with internal teams.
• Create and update Daily Utilizations Reports; share market updates.
• Provide pricing for oversize, project, and finished vehicles per route pricing.
• Serve as communication bridge between customers and internal stakeholders.
• Utilize software as needed and engage in customer visits.
• Support onboarding procedures and after-sales operations like storage and invoicing.
• Assist group sales activities and ensure smooth operation flow.

Skills

MS Office

Interpersonal communication

English proficiency

Problem solving

Persuasion & influence

Planning & organizing

Teamwork

Commercial orientation

Education

Bachelor’s degree

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to Mersin Route as Customer Service & Operations Specialist (1-Year Contract).

Be part of the movement - and play your part.

In This Role, You Will

As a Customer Service & Operations Specialist at DFDS, you will play a key role in ensuring smooth and efficient customer service and operational processes. You will act as an effective communication bridge between customers and internal stakeholders, support pricing and booking processes, monitor daily operational performance, and contribute to customer satisfaction.

Key Responsibilities

• Controlling booking flown and processing,
• Creating & keeping update of Daily Utilizations Reports and sharing market situations with all team and higher managers,
• Pricing for oversize & project & finished vehicles to Customers according to Pricing Strategy of Route Management,
• Being in a good communication bridge with all customers and internal stakeholders,
• Handling software according to necessities,
• Involving Customers visits,
• Following Customer Onboarding procedures,
• Managing & Routing Customers with a caring approach also for everything related with all DFDS services,
• Supporting group sales activities,
• Supporting after sales operations like storage distribution & invoicing.

What We’re Looking For

• Bachelor’s degree,
• Good Command of English is required in both written and speaking,
• Preferably, proficiency in Arabic is an advantage.
• Expertise in MS Office Applications,Interpersonal relations and communication,
• Being result and commercial-oriented,
• Problem-solving skills,
• Ability to convince and influence,
• Planning and organization skills,
• Teamwork.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for?

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you.

We look forward to hearing from you.