Customer Service & Operations Specialist (1-Year Contract)

Dfds A/S; Turkey; On-site; TRY 300,000 - 540,000; Full time

Job summary

DFDS seeks a Customer Service & Operations Specialist for the Mersin Route on a 1-year contract. You will bridge customers and internal teams, support pricing and bookings, and help ensure smooth daily operations across Europe and beyond.

You will manage bookings and daily utilization reports, assist onboarding, and communicate effectively in English (Arabic advantageous). Proficiency in MS Office and a customer‑centric mindset are essential.

Qualifications

• Bachelor's degree required.
• Fluent in English; Arabic knowledge is a plus.
• Strong MS Office skills and data handling.
• Excellent communication and customer service mindset.
• Analytical and problem-solving abilities.

Responsibilities

• Controlling booking flow and processing.
• Creating and maintaining daily utilization reports and sharing market insights.
• Pricing for oversize, project, and finished vehicles per route pricing strategy.
• Acting as a communication bridge with customers and internal stakeholders.
• Handling software as required.
• Involving customer visits.
• Following onboarding procedures.
• Routing customers with care across DFDS services.
• Supporting group sales activities.
• Supporting after-sales operations like storage and invoicing.

Skills

MS Office

Interpersonal skills

Commercial orientation

Problem-solving

Communication skills

Convince and influence

Planning and organization

Teamwork

English language proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to Mersin Route as Customer Service & Operations Specialist (1-Year Contract).

Be part of the movement - and play your part.

In This Role, You Will

As a Customer Service & Operations Specialist at DFDS, you will play a key role in ensuring smooth and efficient customer service and operational processes. You will act as an effective communication bridge between customers and internal stakeholders, support pricing and booking processes, monitor daily operational performance, and contribute to customer satisfaction.

Key Responsibilities

• Controlling booking flown and processing,
• Creating & keeping update of Daily Utilizations Reports and sharing market situations with all team and higher managers,
• Pricing for oversize & project & finished vehicles to Customers according to Pricing Strategy of Route Management,
• Being in a good communication bridge with all customers and internal stakeholders,
• Handling software according to necessities,
• Involving Customers visits,
• Following Customer Onboarding procedures,
• Managing & Routing Customers with a caring approach also for everything related with all DFDS services,
• Supporting group sales activities,
• Supporting after sales operations like storage distribution & invoicing.

What We're Looking For

• Bachelor's degree,
• Good Command of English is required in both written and speaking,
• Preferably, proficiency in Arabic is an advantage.
• Expertise in MS Office Applications,
• Interpersonal relations and communication,
• Being result and commercial-oriented,
• Problem-solving skills,
• Ability to convince and influence,
• Planning and organization skills,
• Teamwork.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.