Specialist Customer Relations -Turkey (m/f/d)

CYBEX; Fatih; On-site; TRY 1,872,659 - 2,808,988; Full time

Job summary

CYBEX is looking for a Specialist Customer Relations Turkey (m/f/d) in Istanbul. The role involves serving as the primary contact for customers and distribution partners while managing order processing and customer satisfaction.

A bachelor's degree in business or engineering, along with experience in customer management, is required. The position emphasizes excellent communication skills in Turkish and English, and experience with SAP is a plus.

Qualifications

• Bachelor's degree in business or engineering fields.
• Few years of experience in order management, sales operations and customer management.
• Excellent communication and collaboration skills with ability to work across multiple teams.

Responsibilities

• Serve as the main point of contact for customers and distribution partners.
• Oversee order processing via phone, email, or EDI packages.
• Manage and resolve incoming regional customer requests and after-sales inquiries.

Skills

Excellent communication skills

Collaboration with multiple teams

Proactive and self-motivated

Fluent Turkish and professional English

Education

Bachelor's degree in business or engineering

Tools

SAP

Job description

Specialist Customer Relations Turkey (m/f/d)

Türkiye / Istanbul

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill

• Serve as the main point of contact for our customers, key accounts, and distribution partners across Turkey, ensuring proactive communication and relationship management.
• Work closely with the Functional Superior to plan, organize, and prioritize activities, providing input on process improvements and strategic initiatives.
• Oversee order processing via phone, email, or EDI packages, ensuring accuracy, timely execution, and customer satisfaction.
• Plan deliveries and proactively follow up on logistical issues, coordinating with relevant departments to resolve challenges efficiently.
• Liaise with accounts payable and the finance department, ensuring smooth transactional processes and timely resolution of queries.
• Manage and resolve incoming regional customer requests, challenges, and after-sales inquiries or complaints, providing senior-level guidance where necessary.
• Carry out administrative and organizational tasks with attention to detail and process efficiency.
• Handle special shipping requests and escalations, ensuring compliance with company policies and customer expectations.
• Assist in CRM reporting, providing insights and analysis to support business decisions.
• Maintain strong internal coordination with local Sales and Marketing departments, acting as a bridge to ensure alignment and support strategic goal.

Your stroll to CYBEX

• Bachelor's degree in business or engineering fields.
• Few years of experience in order management, sales operations and customer management.
• Excellent communication and collaboration skills with the ability to work across multiple teams and stakeholders.
• Fluent Turkish and professional English language skills.
• Experience with SAP and familiarity with its day-to-day use will be an advantage.
• Hands‑on, proactive, and self‑motivated with a strong sense of ownership.

CYBEX operates globally and has employees from many nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.