Customer Service Representative (F/M/X)

Syensqo SA; Fatih; On-site; TRY 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Maternity/paternity leave

Training platform

Job summary

Syensqo SA in Istanbul, Turkey is hiring a Customer Service Representative (F/M/X) to manage end-to-end order processing using SAP, ensure on-time and in-full delivery, and resolve issues arising in logistics and invoicing.

The role requires strong SAP knowledge, 2+ years in B2B customer service, and excellent English communication. You will collaborate with Planning, Warehouse, Logistics, and Sales to optimize customer satisfaction and data accuracy.

Qualifications

• Bachelor’s degree preferred in business, supply chain, logistics, or similar.
• At least 2+ years in B2B customer service or order management (chemicals/ manufacturing a plus).
• Strong knowledge of SAP and English proficiency is mandatory.

Responsibilities

• Manage end-to-end order management in SAP, including entry, confirmations, changes and cancellations.
• Coordinate with Planning, Warehouse/3PL, Logistics, and Sales to ensure OTIF delivery.
• Proactively inform customers about status, lead times, allocations, and changes.
• Handle delivery issues, coordinate claims with relevant teams.
• Support invoicing accuracy: pricing, Incoterms, ship-to, tax details.
• Maintain customer master data in SAP per internal controls.
• Monitor backlog and blocked orders; follow up with Finance/Sales for resolution.
• Prepare and share regular KPIs and operational reports (backlog, OTIF, claims).
• Ensure compliance with internal procedures and documentation retention.

Skills

SAP

Excel

Customer service

English

Communication

Problem solving

Education

Bachelor’s degree preferred

Tools

SAP

Job description

Job ID

35240

Customer Service Representative (F/M/X)

Regular

Istanbul, Turkey (https://www.google.com/maps/place/Istanbul,Turkey)

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Role and Responsibilities

Manage the end-to-end order management process and customer communication to ensure accurate order processing, high service level (OTIF (ON TIME IN FULL)), and effective issue resolution, using SAP as the primary system.

Key Responsibilities

• Create, validate, and manage customer orders in SAP (order entry, confirmations, changes, cancellations).

• Coordinate with Planning, Warehouse/3PL, Logistics, and Sales to ensure on-time and in-full delivery (OTIF (ON TIME IN FULL)).

• Proactively inform customers about order status, lead times, allocations, and delivery changes.

• Manage delivery-related issues (shortages, damages, delays) and coordinate claims/complaints with relevant teams.

• Support invoicing accuracy by ensuring correct order data (pricing, Incoterms, ship-to, tax details) and resolving discrepancies.

• Maintain customer master data requests and ensure data accuracy in SAP (as per internal controls).

• Monitor backlog, blocked orders (e.g., credit blocks), and follow up with Finance/Sales for resolution.

• Prepare and share regular service KPIs and operational reports (backlog, OTIF (ON TIME IN FULL), claims).

• Ensure compliance with internal procedures, approval rules, and documentation retention requirements.

Experience and Skills

Qualifications & Experience

• Bachelor’s degree preferred (Business, Supply Chain, Logistics, or similar).

• 2+ years of experience in B2B customer service / order management (manufacturing or chemicals is a plus).

• Strong working knowledge of SAP.

• English (written and spoken) is mandatory.

Skills & Competencies

• Strong customer focus, communication, and problem-solving skills.

• High attention to detail and ability to work under time pressure.

• Cross-functional coordination and stakeholder management.

• Strong Excel skills; reporting mindset

What We Offer

You will get:

• Competitive salary and benefits package.

• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations

• Training platform for all employees

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

• Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. #LI-