Solution & Service Manager

Sigenergy; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Sigenergy is seeking a Solution & Service Manager to support customers during installation, maintenance, and repair of PV solar and energy storage devices. You will organize training for installers and partners and oversee service planning, customer care, and reporting to ensure optimal product use and high satisfaction.

You will design service strategies, lead projects, and travel within the region as required, collaborating with HQ and local teams to drive continuous improvement.

Qualifications

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or related field.
• Minimum 5 years in PV solar & ESS industry with solution design & project management.
• Strong technical knowledge of PV/ESS systems (design, installation, maintenance).
• Experience in customer care and service strategy development.
• Excellent project management with track record on complex projects.
• Strong interpersonal and communication skills; ability to influence stakeholders.
• Ability to work independently and in a team in a fast-paced environment.
• Proficiency in PVsyst, AutoCAD, MS Office.
• Fluency in English and Turkish; knowledge of other languages is a plus.
• Willingness to travel within the region.

Responsibilities

• Plan service activities with local teams and HQ.
• Support installers and wholesalers by phone and email; provide fast, uncomplicated assistance.
• Carry out on-site repairs or assist during initial commissioning.
• Organise and lead training sessions for employees, customers and partners, online and in person.
• Monitor performance, analyse processes, and prepare service KPIs and reports.

Skills

Project management

Customer care

Communication skills

Languages (English & Turkish)

Teamwork

Education

Bachelor’s degree in Electrical Engineering

Master’s degree (preferred)

Tools

PVsyst

AutoCAD

MS Office

Job description

As a Solution & Service Manager, you will be responsible for supporting Sigenergy customers during installation, maintenance and repair of devices of the Sigenergy product portfolio. Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service. You will also be responsible for organising training events for installers and wholesale partners:

Planning and controlling of service activities

• You plan the processes in the service area together with local colleagues and with HQ.
• You support installers and wholesalers with service enquiries by telephone and e-mail. Your top priority is to provide fast and uncomplicated assistance.
• If necessary, you will carry out repairs on site or support installers during initial commissioning.

Customer care

• Customer satisfaction is crucial to the success of the company.
• You communicate directly with customers, identify potential problems and solve them professionally.

Organising training events

• You will organise and lead training sessions for employees, customers and partners both online and face-to-face.
• Topics may include installation, maintenance, safety guidelines and technical aspects of storage systems and inverters.

Monitoring and reporting

• You will monitor the performance and analyse ongoing processes.
• KPI help you to recognise potential for improvement.
• You will prepare reports on what is happening in the service department and share them with your supervisor.

Qualifications:

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in the PV solar & ESS industry, with a focus on solution design and project management in Turkey.
• Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
• Proven experience in customer care, service strategy development, and technical support.
• Excellent project management skills with a track record of successfully delivering complex projects.
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
• Fluency in English & Turkish; knowledge of a european languages or Chinese is a plus.
• Willingness to travel within the region as required.