IT/OT Support Specialist (Onsite, Kurtköy, Turkish/English, Field Service)

D-ploy GmbH; Kurtköy Köyü; Vor Ort; TRY 600.000 - 850.000; Vollzeit

Benefits dieser Stelle

Vouchers (Birthday, wedding, newborn)

Referral program

Office refreshments

Friendly and international environment

Professional development opportunities

Zusammenfassung

D-ploy GmbH is seeking an experienced IT/OT support specialist in Turkey to join a dynamic, international team. You will provide onsite support for thin clients, IPCs, lab equipment, and production systems, while coordinating with global IT teams and ensuring ITIL-compliant incident management.

The role requires a Bachelor's in IT/Engineering, 5+ years in regulated environments, strong networking knowledge, and fluency in Turkish and English. On-call rotation and local travel may be required.

Qualifikationen

• Bachelor's in IT, Engineering, or related field.
• 5+ years of IT/OT support experience in regulated environments.
• Experience with industrial IT systems, SCADA/PLC, and lab software.
• Networking knowledge (VLAN, Firewall, Routing).
• ITIL process knowledge; ServiceNow/Remedy ticketing.
• Database Troubleshooting Experience MSSQL.
• Available for onsite support and 24/7 on-call rotation.
• Fluency in Turkish and English (both written and spoken).
• Candidate must declare Criminal Record no older than 3 months.

Aufgaben

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment.
• Local hands-and-feet support for global IT teams.
• Troubleshooting automation and production systems (PLC, SCADA, OT networks).
• Support for software upgrades, patching, and backups in lab/OT environments.
• Incident, problem, and change management (ITIL-based).
• Compliance with CSV, GxP, and data integrity procedures.
• Participation in disaster recovery and business continuity planning.

Kenntnisse

IT/OT support

SCADA/PLC experience

Industrial IT systems

Networking (VLAN/FW/Routing)

ITIL/ServiceNow/Remedy

MSSQL database troubleshooting

On-call rotation

Turkish & English fluency

Ausbildung

Bachelor's in IT, Engineering, or related field

Tools

ServiceNow

Remedy

Jobbeschreibung

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
• Local hands-and-feet support for global IT teams
• Troubleshooting automation and production systems (PLC, SCADA, OT networks)
• Support for software upgrades, patching, and backups in lab/OT environments
• Incident, problem, and change management (ITIL-based)
• Compliance with CSV, GxP, and data integrity procedures
• Participation in disaster recovery and business continuity planning

• Bachelor's in IT, Engineering, or related field
• 5+ years of IT/OT support experience in regulated environments
• Experience with industrial IT systems, SCADA/PLC, and lab software
• Networking knowledge (VLAN, Firewall, Routing)
• ITIL process knowledge; ServiceNow/Remedy ticketing
• Database Troubleshooting Experience MSSQL
• Available for onsite support and 24/7 on-call rotation
• Fluency in Turkish and English (both written and spoken) is essential.
• Candidate must declare Criminal Record no older than 3 months.

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?