Service Sales Manager (Servis Satış Müdürü)

Mettler-Toledo International, Inc; Fatih; On-site; TRY 700,000 - 1,100,000; Full time

Benefits offered by this job

Travel opportunities

International work environment

Development potential

Job summary

Mettler Toledo International, Inc in Istanbul region seeks a Service Sales Manager to lead service sales efforts, coach a field team, and drive equipment business growth. You will coordinate with service and business-area teams to meet and exceed targets while developing country strategy and managing parts and warranties.

The role requires strong customer focus, financial acumen, and willingness to travel extensively.

Qualifications

• MBA or postgraduate qualification in a relevant discipline.
• Service Sales / Marketing qualification and experience is essential.
• Strong business acumen with ability to understand financial targets.
• Excellent customer service approach and analytical skills.
• Strategic thinker with ability to coach and develop teams.
• Willingness to travel extensively and work in B2B environments.
• Istanbul-based or willing to be based there.

Responsibilities

• Grow, engage and develop the Service team.
• Coach and support associates on performance expectations.
• Take sales responsibility for equipment business.
• Manage service spare parts stock and warranty processes.
• Define country service sales strategy and coach the team.
• Contribute to top-level business planning and sales targets.
• Drive value-based selling and identify market opportunities.
• Collaborate with stakeholders to implement initiatives.
• Run analysis and prepare reports for strategic decisions.
• Work with Service Teams to ensure highest customer satisfaction.

Skills

Customer service

Analytical thinking

Strategic planning

People management

Presentation skills

English communication

Travel readiness

Commercial acumen

Education

MBA

Postgraduate degree in relevant discipline

Tools

CRM software

Database management

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

The METTLER TOLEDO Service Team knows how to satisfy business needs by getting the best from instrumentation and equipment. The customer takes advantage of the experience, skills and thorough know-how of our far-reaching team of thousands of dedicated service specialists all around the world and, much more importantly, in their immediate vicinity. Our service offering ensures optimal equipment uptime, performance, compliance, and the expertise necessary to maximize the investment of the customer. The candidate will report to the Service Business Area Manager. He/she will contribute to continue the expansion of the Service Sales channel within the Turkish Market Organization. The Service Sales Manager will be responsible for the daily business management, including training and coaching programs of Service Sales Team.

• Growth, engagement and development of the Service team
• Coach and support the associates on individual and team performance expectations
• Sales responsibility for equipment business
• Service spare part stock & warranty management
• Support to define country Service sales strategy, coordinate and coach team on all efforts to ensure the sales targets are realized and exceeded
• Contribute to business planning at the top level to develop a sales strategy that is consistent with the company’s short-term and long-term objectives
• Set targets for sales team in areas such as sales revenues, profitability, and business development and monitor the performance of the organization against these goals
• Embrace and drive value based selling strategies
• Identify unexplored market opportunities, evaluating technical and commercial viability and defining the way to align them under the company strategic plan
• Collaborate with stakeholders on implementing all initiatives
• Create and document sales processes and sales roles and responsibilities to ensure sustainability and consistent approaches across the organization
• Run analysis and prepare reports to support the strategic decisions and actions
• Working in close cooperation with Service Teams and Business Areas to ensure the highest customer satisfaction.

What You Need to Succeed

• Degree level with post graduate qualification in a relevant discipline or MBA
• Service Sales / Marketing qualification and experience is essential
• Business acumen and financial awareness - understand the numbers to achieve financial targets and provide commercially sound solutions
• Strong customer service approach , High level of analytical and database management skills
• Commercially and technically savvy, customer-focused with the ability to think and act strategically
• Continuously developing new opportunities to create service sales potential by actively visiting customers in the field
• Strong focus on relationship building, developing and maintaining effective customer relations
• Strong people management skills (engagement, development and coaching activities are a must)
• Strong presentation and communication skills
• Good writing and speaking skills of English
• Willingness to travel extensively
• At least 3 years of Sales Management (preferably service or product) in a B2B environment
• Dedication to continuous improvement and fast-learning attitude
• A self-starter attitude to identify problems and find solutions autonomously
• Strong ability to interface with other departments and teams in a cooperative way
• Proactive and entrepreneurial attitude
• Ideally, based in Istanbul

Our Offer to You

We are offering challenging and varied projects which will encourage your entrepreneurial spirit, whatever job opportunity you decide to take in MT Group.

You will be part of a high qualified team, in an international environment, with good working relationships and development possibilities.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy.

References

Visible links
1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf