Service Planner

Atlas Copco Group; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Atlas Copco Compressor Technique is seeking a Service Planner to oversee service personnel at headquarters and regional sites in Istanbul. You will coordinate operations, manage spare parts, and ensure timely responses to customer requests.

You will develop weekly schedules, identify efficiency improvements, perform procurement per procedures, and maintain accurate planning in the SAP Planning Board.

Qualifications

• University degree is required.
• Good command of written and spoken English.
• Motivation to expand, share, and apply work-related knowledge.

Responsibilities

• Oversee and coordinate service personnel and service operations at headquarters and regional locations.
• Direct, manage, and supervise the service team to ensure effective execution of assigned responsibilities.
• Receive, assess, and resolve customer requests, inquiries and complaints promptly and effectively.
• Ensure efficient management, coordination, and continuity of spare parts, supply, and distribution.
• Develop, organize, and implement weekly work schedules and operational plans.
• Identify and implement initiatives to improve operational efficiency and productivity.
• Identify and eliminate non-value-adding activities to optimize processes.
• Perform procurement activities according to established procedures and ensure compliance with specifications and quality requirements.
• Maintain accurate scheduling on the Planning Board to enable high-quality SAP reporting.

Skills

Strong communication

Customer focus

Systematic planning

Education

University degree

Tools

SAP

Job description

Bring Your Curiosity to Work and Join Our Team as a Service Planner within Atlas Copco Compressor Technique Business Area!

To oversee and coordinate service personnel and service operations at both headquarters and regional locations.

To direct, manage, and supervise the service team, ensuring the effective execution of assigned responsibilities.

To receive, assess and resolve customer requests, inquiries, and complaints in a timely and effective manner.

To ensure the efficient management, coordination, and continuity of spare parts, supply, and distribution.

To develop, organize, and implement weekly work schedules and operational plans.

To identify, develop, and implement initiatives aimed at enhancing operational efficiency and productivity.

To identify and eliminate non-value-adding activities in order to optimize operational processes.

To carry out procurement activities in accordance with established procurement procedures and ensure that all products and services received comply with the relevant specifications and quality requirements.

To perform all ongoing and/or ad hoc duties assigned by Team Leader, in compliance with applicable legislation, regulations and internal company procedures.

Maintain accurate scheduling on the Planning Board to enable high-quality reporting through SAP.

Your skills and experience

The motivation to expand, share, and apply work-related knowledge.

• The ability to foster a quality-focused culture that supports continuous performance improvement.
• Strong communication skills to clearly convey and exchange ideas and information.
• A systematic and results-oriented approach to planning and execution, with appreciation for the need for monitoring and control.

A clear focus on customer satisfaction and the initiative to take appropriate actions to meet customer expectations.

University degree

Good command of written and spoken English.

Your job location

This role requires you to work on-site at our office in Istanbul/Kartal. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long‑term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website