Service Engineer

Tetra Pak; Konak; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Global development

Diversity & inclusion

Flexible work

Training opportunities

Job summary

Tetra Pak Izmir is seeking a Service Engineer to perform preventive and corrective maintenance, troubleshoot electro-mechanical and automation issues, and participate in installation events at customer sites. You will serve as a critical point of contact, ensuring equipment operates at peak efficiency and safety standards are met.

The role involves on-site work at customer locations across Türkiye, collaborating with cross-functional teams, and training operators as needed to uphold Tetra Pak’s

Qualifications

• 1–3 years experience in installations, maintenance or service work.
• Experience with electro-mechanical systems preferred.
• Able to work at customer sites and travel as needed.

Responsibilities

• Perform preventive maintenance per global Tetra Pak standards and restore equipment to production environment.
• Diagnose and resolve electro-mechanical and automation issues, including HW, SW and networks; conduct root-cause analysis.
• Disassemble and assemble capital equipment at customer sites in accordance with Tetra Pak procedures and upgrade kits where applicable.
• Provide on-site production support and respond to breakdowns to minimize downtime.
• Lead customer training sessions, either onsite or remotely, and ensure proper handover and documentation.

Skills

Preventive maintenance

Troubleshooting

Electro-mechanical

Remote support

Customer training

Tools

Hardware

Software

Networking

Job description

Job Description

Job Title: Service Engineer

Job Location: Izmir, Türkiye

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Develop the understanding and knowledge of the Service Engineer role in Tetra Pak by executing preventive & corrective maintenance; analysing and correcting technical issues with focused in customer's operation efficiency; and participating in installation events.

What You Will Do

• Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations
• Execute analysis, restore basic conditions or troubleshoot to resolve electro-mechanical and automation issues (including HW, SW, Network) in connection with the Remote Support . Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and mange all discovered Technical Issues according to the QTIM process and, when needed, escalat...
• Execute Disassembling and mechanical assembling of Capital Equipment at customer sites according to the Tetra Pak process
• Perform production support / breakdown on customer site
• Execute installation of relevant Electromechanical upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
• Conduct Operator relevant customer training, physically or remotly
• Participate proactively to contribute with opportunities and ideas to the S(K)AM regarding business development of the customer.
• Follow-up Operationally the contracts leading, take decisions with the SAR & SKAM to manage proactively the outcome of the contract (profitability and/or performance)
• Promote a safe working culture in the team and Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements.
• Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
• Lead the daily contact and operational relationship with your designated customer contact
• Comply with all reporting requirements in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
• Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak’s reputation is sustained

We Believe You Have

1 to 3 years experience in Installations, maintenance and service work. Can dependently or independently deliver preventive maintenance, industrial systems troubleshooting, installation tasks and upgrade installations.

Previous positions: Technician, Production engineer, Maintenance Engineer

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.