Service and Solution Delivery Specialist - Resource Planning

Philips; Üsküdar; On-site; TRY 180,000 - 260,000; Full time

Job summary

Philips in Turkey seeks a Service and Solution Delivery Specialist - Resource Planning to optimize service delivery and resource allocation across field service engineers and service parts. This role supports cross-functional teams in a multilingual environment and drives timely service fulfillment.

Key duties include forecasting, planning and monitoring service execution, coordinating with customers and engineers, and ensuring quality and on-time delivery.

Qualifications

• Minimum 2 years of experience in Operations Coordinator, Supply Chain Management or Customer Services, Resource Planning or equivalent with Vocational Education OR no prior experience with Bachelor's Degree.
• Fluency in English and Arabic both written and verbally is required.
• Experience with Microsoft Windows and Office Software (Excel, Power Point, Word).
• Experience with customer case management systems and related tools (SAP, Salesforce knowledge).

Responsibilities

• Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.
• Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
• Receiving, monitoring, developing and dispatching service orders for service engineers and resources.
• Acting as the single point of contact for exception and escalation of service orders for customers, consumers and service engineers in a professional matter.
• Forecasting, planning, analyzing and monitoring service execution for workforce utilization.
• Receiving customer requests and ensuring all the capabilities are available to answer on time with the right quality for the right Customer experience.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Schedule field service repair calls.

Skills

Communication

Analytical thinking

Microsoft Office

Bilingual English/Arabic

Education

University Degree

Tools

SAP

Salesforce

Job description

Job Title

Service and Solution Delivery Specialist - Resource Planning

Education

High School Diploma, Vocational Education/ Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent.

Experience

Minimum 2 years of experience in Operations Coordinator, Supply Chain Management or Customer Services, Resource Planning or equivalent with Vocational Education OR no prior experience with Bachelor's Degree.

Job title

We centralize our transactional processes. We bring together supporting roles within Services & Solutions Delivery, enabling you to have a career in an international, cross-functional environment. In Services & Solutions Delivery, formerly known as Customer Service – the most multi-language department in PCC, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

Your role

• Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand
• Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts
• Receiving, monitoring, developing and dispatching service orders for service engineers and resources
• Acting as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Forecasting, planning, analyzing and monitoring service execution for workforce utilization
• Receiving customer requests and ensuring all the capabilities are available to answer on time with the right quality for the right Customer experience
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules
• Ensuring service information accessible by sorting and filing documents/forms
• Schedule field service repair calls
• Handling requests for additional company materials

You’re the right fit if:

• University Degree
• Fluency in English and Arabic both written and verbally
• Minimum 2 years experience in Supply Chain Management or Customer Services
• Experience with Microsoft Windows and Office Software (Excel, Power Point, Word)
• Experience with customer case management systems and related tools (Preferably SAP, Salesforce knowledge)
• Strong communication and interpersonal skills, with a genuine motivation to engage and collaborate with others

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

#LI-EU #EOS At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights