Service and Solution Delivery Specialist - Resource Planning

Philips; Büyük Çavuşlu Mahallesi; On-site; TRY 1,800,000 - 2,400,000; Full time

Job summary

Philips is seeking a Service and Solution Delivery Specialist - Resource Planning. The role focuses on scheduling, allocation, and management of service orders to optimize resources and meet customer expectations in a cross-functional, multinational setting.

Ideal candidates have 2+ years in supply chain or customer services, strong communication, and proficiency with SAP or Salesforce. Office-based with at least 3 days in the office per week, in a global health tech environment.

Qualifications

• University degree required.
• Fluency in English and Arabic (written and spoken).
• Minimum 2 years in Supply Chain Management or Customer Services.

Responsibilities

• Make long and short-term decisions to deliver service while balancing demands.
• Create a resourcing plan and service order fulfillment schedule for optimized allocation.
• Receive, monitor, develop and dispatch service orders for engineers and resources.
• Act as single contact for exception/escalation of service orders with customers and engineers.
• Forecast, plan, analyze and monitor service execution for workforce utilization.
• Ensure capabilities are available to answer customer requests on time with quality.

Skills

Fluency in English and Arabic

Strong communication skills

Team collaboration

Education

Bachelor's Degree in Business Operations

Supply Chain Management

Operations or related field

Tools

SAP

Salesforce

Job description

Service and Solution Delivery Specialist - Resource Planning

We centralize our transactional processes. We bring together supporting roles within Services & Solutions Delivery, enabling you to have a career in an international, cross-functional environment.

In Services & Solutions Delivery, formerly known as Customer Service – the most multi-language department in PCC, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

Minimum required Education

High School Diploma, Vocational Education/ Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent.

Minimum Required Experience

Minimum 2 years of experience in Operations Coordinator, Supply Chain Management or Customer Services, Resource Planning or equivalent with Vocational Education OR no prior experience with Bachelor's Degree.

Your Role

• Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand
• Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
• Receiving, monitoring, developing and dispatching service orders for service engineers and resources
• Acting as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Forecasting, planning, analyzing and monitoring service execution for workforce utilization
• Receiving customer requests and ensuring all the capabilities are available to answer on time with the right quality for the right Customer experience.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Ensuring service information accessible by sorting and filing documents/forms.
• Schedule field service repair calls. Handling requests for additional company materials.

You're The Right Fit If

• University Degree
• Fluency in English and Arabic both written and verbally
• Minimum 2 years experience in Supply Chain Management or Customer Services
• Experience with Microsoft Windows and Office Software (Excel, Power Point, Word)
• Experience with customer case management systems and related tools (Preferably SAP, Salesforce knowledge)
• Strong communication and interpersonal skills, with a genuine motivation to engage and collaborate with others.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.