Customer Service Representative

Medtronic; Ümraniye; Vor Ort; TRY 260.000 - 380.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits package

Incentive plan (MIP)

Zusammenfassung

Medtronic is seeking a Customer Care & Order Operations representative in the Marmara region. You will handle order processing, inquiries, and issue resolution across the customer journey, coordinating with Sales, Supply Chain and Finance to ensure timely delivery.

The role requires a bachelor’s degree and experience in customer service or order management, with Turkish and English language skills. Proficiency in SAP and MS Office is expected.

Qualifikationen

• Bachelor’s degree or equivalent required.
• Experience in customer service, order management, operations or similar role.
• Fluency in Turkish and good command of English, both written and spoken.
• Proficient with Microsoft Office applications.
• Ability to manage transactional data and multiple requests accurately.

Aufgaben

• Receive, review and process customer orders and requests accurately through SAP and electronic channels.
• Validate order information and customer requirements for accurate processing.
• Handle returns, invoicing and other order-related requests per established processes.
• Process order changes and corrections per requirements.
• Collaborate with Customer Care, Sales, Supply Chain and Finance to ensure timely delivery.

Kenntnisse

Turkish fluency

English proficiency

Customer service

Order management

Data handling

Ausbildung

Bachelor’s degree or equivalent

Tools

SAP

Microsoft Office

Jobbeschreibung

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Customer Care & Order Operations supports Medtronic customers, healthcare providers and internal teams by ensuring efficient order processing, managing customer inquiries and supporting issue resolution throughout the customer journey. The function works closely with commercial and operational teams to provide reliable, efficient and customer-focused service. The Customer Service Representative plays a key role in ensuring smooth and accurate execution of transactional Customer Care activities, including order processing, returns, invoicing and issue resolution. The role works closely with customers and internal partners, including Sales, Relational Customer Care, Supply Chain and Finance, to ensure timely execution, resolve operational issues and support positive customer experience.

Primary Responsibilities

• Receive, review and process customer orders and requests accurately and efficiently through SAP and applicable electronic channels.
• Validate order information and customer-specific requirements to ensure appropriate and accurate order processing.
• Handle transactional activities related to returns, invoicing and other order-related requests in line with established processes.
• Process order changes and corrections based on customer, Sales or operational requirements.
• Manage urgent and non-standard order requirements, coordinating with relevant teams to support timely resolution.
• Collaborate with Customer Care, Sales, Supply Chain, Finance and Order-to-Delivery teams to resolve operational issues and support timely delivery to customers.
• Maintain accurate order documentation and ensure relevant customer requests, amendments and approvals are properly archived.

Required Qualifications

• Bachelor’s degree or equivalent qualification.
• Previous experience in customer service, order management, operations or a similar customer-facing role.
• Fluency in Turkish and good command of English, both written and spoken.
• Good working knowledge of Microsoft Office applications.
• Ability to work accurately with transactional data and manage multiple requests in a structured, timely manner.

Preferred Qualifications

• Experience with SAP or another ERP system.
• Previous experience in Customer Care, Order Management or Order-to-Cash processes.
• Experience in the medical device, healthcare or another regulated industry.
• Experience working in a cross-functional and international environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
• We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
• Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
• We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
• From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.
• We have the talent, diverse perspectives, and guts to engineer the extraordinary.
• We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.
• Our industry leadership comes from the passion and ingenuity of our people.
• That’s who we are.
• Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
• We build extraordinary solutions as one team.
• With one Medtronic Mindset defining how we work.
• Speed and decisiveness run through our DNA.
• Diverse perspectives inspire our bold answers to any challenge that comes our way.
• And we deliver results the right way, breakthrough after patient breakthrough.
• These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity.
• It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
• Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world.
• It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
• For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
• This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

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