Customer Service Representative

Medtronic; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Medtronic is hiring a Customer Service Representative in Istanbul to support order processing, inquiries and issue resolution across the customer journey. You will work with Sales, Customer Care, Supply Chain and Finance to ensure timely delivery and accurate transactional activities, including returns and invoicing.

The role requires a Bachelor’s degree, Turkish and English fluency, and experience in customer-facing operations. SAP experience is a plus.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Experience in customer service, order management or a similar role.
• Fluency in Turkish and good command of English.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Receive, review and process customer orders and requests accurately and efficiently through SAP and applicable electronic channels.
• Validate order information and customer-specific requirements to ensure appropriate and accurate order processing.
• Handle transactional activities related to returns, invoicing and other order-related requests in line with established processes.
• Process order changes and corrections based on customer, Sales or operational requirements.
• Collaborate with Customer Care, Sales, Supply Chain, Finance and Order-to-Delivery teams to resolve operational issues and support timely delivery to customers.
• Maintain accurate order documentation and ensure relevant customer requests, amendments and approvals are properly archived.

Skills

Turkish language

English language

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Office

SAP

Job description

## Customer Service RepresentativeApply: Flexible Work Arrangement: Istanbul, Istanbul, Türkiye: Full time: Posted Today: End Date: October 27, 2026 (13 days left to apply): R79394Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.# **A Day in the Life**Customer Care & Order Operations supports Medtronic customers, healthcare providers and internal teams by ensuring efficient order processing, managing customer inquiries and supporting issue resolution throughout the customer journey. The function works closely with commercial and operational teams to provide reliable, efficient and customer-focused service. The Customer Service Representative plays a key role in ensuring smooth and accurate execution of transactional Customer Care activities, including order processing, returns, invoicing and issue resolution. The role works closely with customers and internal partners, including Sales, Relational Customer Care, Supply Chain and Finance, to ensure timely execution, resolve operational issues and support positive customer experience.**Primary Responsibilities*** Receive, review and process customer orders and requests accurately and efficiently through SAP and applicable electronic channels.* Validate order information and customer-specific requirements to ensure appropriate and accurate order processing.* Handle transactional activities related to returns, invoicing and other order-related requests in line with established processes.* Process order changes and corrections based on customer, Sales or operational requirements.* Manage urgent and non-standard order requirements, coordinating with relevant teams to support timely resolution.* Collaborate with Customer Care, Sales, Supply Chain, Finance and Order-to-Delivery teams to resolve operational issues and support timely delivery to customers.* Maintain accurate order documentation and ensure relevant customer requests, amendments and approvals are properly archived. **Required Qualifications*** Bachelor’s degree or equivalent qualification.* Previous experience in customer service, order management, operations or a similar customer-facing role.* Fluency in Turkish and good command of English, both written and spoken.* Good working knowledge of Microsoft Office applications.* Ability to work accurately with transactional data and manage multiple requests in a structured, timely manner. **Preferred Qualifications*** Experience with SAP or another ERP system.* [Previous experience in Customer Care, Order Management or Order-to-Cash processes.* Experience in the medical device, healthcare or another regulated industry.* Experience working in a cross-functional and international environment.**Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.**Recruitment Fraud Alert** We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail].# **Benefits & Compensation****Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).### Who We AreWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.### What We Do**We change lives**. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.**We build extraordinary solutions as one team**. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.**This life-changing career is yours to engineer**. By bringing your ambitious ideas, unique perspective and contributions, you will...* **Build** a better future, amplifying your impact on the causes that matter to you and the world* **Grow** a career reflective of your passion and abilities* **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning### How We Are DifferentThese commitments set our team apart from the rest:**Experiences that put people first**. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.**Life-transforming technologies**. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.**Better outcomes for our world**. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.**Insight-driven care**. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in careIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.