Senior Sales & Operations Leader, Corporate Gifts

Trendyol Group; Fatih; Hybride; TRY 450 000 - 750 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

FlexBenefits budget

Wellbeing program

Training allowance

Ownership culture

International team

Résumé du poste

TrendPay at Trendyol Group is expanding its corporate onboarding and gift card operations. The role manages onboarding, order validation, invoicing, and cross-functional coordination to ensure accurate, timely transactions across global partners.

We seek a results-driven professional with 6+ years in corporate client management, strong Excel/MS Office skills, and fluency in English to optimize processes and drive growth in a hybrid work setting.

Qualifications

• Bachelor's degree from a reputable university.
• Min 6 years of experience in corporate customer management and sales (preferably worked in loyalty programs with gift card rewards).
• Written and verbal communication skills with the ability to persuade, convince and explain complex concepts in a simple manner.
• Self-motivated, results driven, and autonomous taking responsibility for achieving your targets.
• Proven track record in ability to generate business.
• Good network in the channels as well as the key customers on the market.
• Good command of MS Office applications.
• Analytical thinker and advanced Excel skills.
• Good in English communication.

Responsabilités

• Manage end-to-end merchant and corporate customer onboarding processes, including KYB documentation, contract administration, account setup and required internal approvals.
• Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery and fulfillment confirmation.
• Manage post-sales operational requests from corporate customers, B2B2C partners and internal sales teams, including order tracking, code delivery, redemption inquiries and issue resolution.
• Coordinate invoicing, payment collection, account reconciliation and discrepancy resolution processes with Finance and other relevant stakeholders.
• Implement operational controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies and potential fraud or misuse.
• Monitor operational performance and service level agreements (SLAs) across sales channels, identifying bottlenecks and ensuring timely resolution of pending transactions and customer requests.
• Maintain accurate operational records and prepare regular reports on onboarding, orders, fulfillment, reconciliation and service performance.
• Identify and drive process improvements, automation and self-service initiatives to increase operational efficiency, reduce manual workload and improve scalability.
• Collaborate with Account Management, Finance, Compliance, Product and Technology teams to ensure seamless execution of commercial agreements and operational processes.

Connaissances

Communication

Self-motivated

Business development

Analytical thinking

English communication

Formation

Bachelor's degree

Outils

MS Office

Excel

Description du poste

TrendPay at Trendyol Group is expanding its corporate onboarding and gift card operations. The role manages onboarding, order validation, invoicing, and cross-functional coordination to ensure accurate, timely transactions across global partners.

We seek a results-driven professional with 6+ years in corporate client management, strong Excel/MS Office skills, and fluency in English to optimize processes and drive growth in a hybrid work setting.