Sales & Operations Professionals - Fintech

Trendyol; Sarıyer, Fatih; Híbrido; TRY 450.000 - 750.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

FlexBenefits budget

Wellbeing support

Training allowance

Ownership from day one

Global team

Career growth opportunities

Team events

Descripción de la vacante

TrendPay, the Trendyol payment arm, seeks a senior corporate account professional in Turkey. You will own onboarding for merchants and corporate clients, manage gift card order operations, and drive post-sales support with cross-functional teams.

Leverage your 6+ years in corporate client management to optimize invoicing, reconciliation, and fraud prevention while delivering scalable processes and strong customer outcomes.

Formación

• Bachelor's degree required or equivalent.
• 6+ years in corporate customer management and sales, preferably loyalty programs with gift card rewards.
• Strong written and verbal communication, able to explain complex concepts simply.
• Self-motivated, results-driven, autonomous with targets.
• Proven ability to generate business and close deals.
• Strong network with key market customers.
• Proficient in MS Office applications.
• Analytical thinker with advanced Excel skills.
• Fluent English communication.

Responsabilidades

• Manage end-to-end onboarding for merchants and corporate customers, including KYB docs, contracts, and approvals.
• Oversee corporate gift card order operations: validation, pricing, payment, code allocation, delivery and fulfillment.
• Handle post-sales requests from corporate customers, partners, and internal sales teams; track orders and resolve issues.
• Coordinate invoicing, collections, reconciliation, and discrepancy resolution with Finance.
• Implement controls to prevent duplicates, incorrect codes, unauthorized deliveries, and fraud.
• Monitor SLAs and identify bottlenecks across sales channels; ensure timely resolutions.
• Maintain accurate records and prepare regular performance reports.
• Drive process improvements, automation, and self-service initiatives for efficiency.
• Collaborate with Account Management, Finance, Compliance, Product and Tech for seamless execution.

Conocimientos

Bachelor's degree

Experience

Communication

Self-motivation

Track record

Networking

MS Office

Excel

English communication

Educación

Bachelor's degree from a reputable university

Herramientas

MS Office

Excel

Descripción del empleo

ABOUT THE TEAM

TrendPay is where cutting-edge payment technology meets seamless user experience. This team designs and manages end-to-end payment solutions for millions of users across the globe. Trendyol Pay is focused on building secure, fast, and reliable payment infrastructure not just for today’s needs, but for the future of digital commerce.

We simplify every transaction and elevate user confidence through technology-driven, customer-first design.

Responsibilities

• - Manage end-to-end merchant and corporate customer onboarding processes, including KYB documentation, contract administration, account setup and required internal approvals.
• - Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery and fulfillment confirmation.
• - Manage post-sales operational requests from corporate customers, B2B2C partners and internal sales teams, including order tracking, code delivery, redemption inquiries and issue resolution.
• - Coordinate invoicing, payment collection, account reconciliation and discrepancy resolution processes with Finance and other relevant stakeholders.
• - Implement operational controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies and potential fraud or misuse.
• - Monitor operational performance and service level agreements (SLAs) across sales channels, identifying bottlenecks and ensuring timely resolution of pending transactions and customer requests.
• - Maintain accurate operational records and prepare regular reports on onboarding, orders, fulfillment, reconciliation and service performance.
• - Identify and drive process improvements, automation and self-service initiatives to increase operational efficiency, reduce manual workload and improve scalability.
• - Collaborate with Account Management, Finance, Compliance, Product and Technology teams to ensure seamless execution of commercial agreements and operational processes.

Expected Qualificiations

• - Bachelor's degree from a reputable university,
• - Min 6 years of experience in corporate customer management and sales (preferably worked in loyalty programs with gift card rewards),
• - Written and verbal communication skills with the ability to persuade, convince and explain complex concepts in a simple manner,
• - Self-motivated, results driven, and autonomous taking responsibility for achieving your targets,
• - Proven track record in ability to generate business,
• - Good network in the channels as well as the key customers on the market,
• - Good command of MS Office applications,
• - Analytical thinker and advanced Excel skills,
• - Good in English communication,

What We Offer

A hybrid working model with flexibility —a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

A customizable FlexBenefits budget —Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

Comprehensive wellbeing support —Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.

Personalized training allowance and learning opportunities —Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

Responsibility from day one —Take full ownership from the start in a culture where every voice is heard and valued.

A diverse, international team —Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

Opportunities to grow with the best —Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

Meaningful connections beyond tasks —Be part of team rituals, events, and social activities that help us stay connected and inspired.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.