Senior Retail Domestic & International Training Specialist

Yatas Grup; Fatih; On-site; TRY 420,000 - 660,000; Full time

Job summary

Yatas Grup is seeking a Senior Retail Domestic & International Training Specialist to oversee end-to-end training for domestic and international dealers and company stores.

You will design programs, run LMS planning, deliver field coaching on sales, product knowledge and customer experience, and analyze training impact with KPI reporting for regional teams.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 4 years in HR/store or corporate training in retail.
• Experience with international training processes preferred.
• Knowledge of training program design and adult learning techniques.
• Experience in training needs analysis and program management.

Responsibilities

• Manage end-to-end training processes for domestic and international dealers and stores.
• Ensure Retail Training standards are implemented across all stores and subsidiaries.
• Conduct needs analyses with regional managers and plan training accordingly.
• Organize Training School activities and maintain/update the training calendar.
• Develop international training materials and online/classroom formats.
• Plan trainings via LMS, manage tests and surveys, maintain records.
• Oversee Store Onboarding for new employees in domestic/international stores.
• Launch online development programs for international employees up for promotion.
• Observe sales processes on-site and provide coaching on sales and customer experience.
• Analyze training participation and impact, prepare KPI reports.
• Coordinate with third-party training providers and manage training content/newsletter.

Education

Educational Sciences

Business Administration

HR Management

Related field

Tools

SAP HR

MS Excel

PowerPoint

Job description

Senior Retail Domestic & International Training Specialist

Qualifications

• Bachelor's degree in Educational Sciences, Business Administration, Human Resources Management or a related field,
• Minimum 4 years of experience in Human Resources, store training, sales training or corporate training within the retail sector,
• Preferably experienced in international / overseas training processes,
• Knowledgeable in training program design, adult learning techniques and assessment & evaluation methods,
• Experienced in training needs analysis and training program management,
• Well-versed in onboarding and employee development processes,
• Knowledgeable in sales techniques, customer experience and store operations,
• Familiar with Learning Management Systems (LMS) and SAP HR modules,
• Comfortable working actively in the field with store employees, conducting observations and coaching,
• Strong presentation skills and ability to represent the company,
• Detail-oriented and solution-focused,
• Advanced proficiency in MS Office (especially Excel and PowerPoint),
• Advanced level of English,
• Strong communication, relationship management and feedback skills,
• Results-oriented, positive, eager to learn and a team player,
• No restrictions on domestic and international travel,
• Residing in Istanbul.

Job Description

• Manage end-to-end all processes of training programs for domestic and international dealers and corporate stores, from planning and development to organization and delivery,
• Ensure the Retail Training model and standards are fully implemented across domestic and international stores, subsidiaries and dealerships,
• Conduct training needs analyses together with relevant regional and country managers, identify training requirements and plan accordingly,
• Run the planning, organization and participant processes of trainings within the Retail School, and keep the training calendar up to date,
• Develop international training presentations and documentation, and design new training programs in both classroom and online formats,
• Plan trainings via Learning Management Systems (LMS), manage test and survey processes, and ensure training records are maintained in the system,
• Prepare, implement and follow up the Store Onboarding Program for new employees in domestic and international stores,
• Launch online development programs for international employees who are candidates for promotion,
• Observe sales processes on-site in stores and provide one-on-one feedback and coaching to employees on sales, product knowledge and customer experience,
• Analyze training participation, test results and effectiveness data, assess the impact of trainings on sales and customer experience, and prepare KPI reports,
• Coordinate processes with domestic and international third-party training providers,
• Manage training content, the training activity newsletter and the training archive, and contribute to conveying company values to employees through trainings.