HR Business Partner

Hepsiburada (NASDAQ: HEPS); Sancaktepe; On-site; TRY 450,000 - 650,000; Full time

Job summary

Hepsiburada seeks an HR Business Partner for the Customer Service department based in the Sancaktepe area. You will partner with business leaders and employees to deliver HR solutions, drive recruitment, and manage change in a fast-growing environment.

With 6–7 years of HR experience and strong expertise in Talent Acquisition, you will coach senior teams, develop talent pipelines, and support workforce planning. Proficiency in Russian is required, and MS Office skills are essential.

Qualifications

• 6–7 years of HR experience in a high-speed, high-growth environment.
• Strong foundation in Talent Acquisition and headhunting experience within a corporate environment.
• Advanced proficiency in Russian.

Responsibilities

• Acting as HR Business Partner for the Customer Service department, partnering with leaders and employees.
• Execute end-to-end recruitment to ensure a steady flow of right candidates and timely results.
• Map passive candidates to build talent pipelines for future needs.
• Own HR processes including recruitment, talent management, performance management and employee engagement.
• Support workforce planning and organizational development within the Customer Service function.
• Advise on best-practice structures, recruitment and capability needs; drive people strategy with leadership.

Skills

HR Business Partner

Talent Acquisition

Stakeholder Management

Russian language

Coaching senior teams

Tools

MS Office

Job description

At Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With Türkiye’s and the region's largest Smart Operations Center, industry-leading R&D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.

Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our “Technology Empowerment for Women Entrepreneurs” program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.

With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as “Türkiye’s Hepsiburada” and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.

For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.

If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services—and contribute to exciting success stories, the future starts here.

Our Requirements:

• Min. 6–7 years of HR experience in a high-speed, high-growth environment,
• Strong foundation in Talent Acquisition and proven headhunting experience gained within a corporate environment,
• Advanced proficiency in Russian,
• Experience in partnering with and supporting Customer Service teams is a strong plus,
• Ability to coach and advise senior teams,
• Strong planning and project management skills,
• Advanced skills in MS Office Programs,
• Excellent reporting and analytical skills,
• Self-motivated, proactive, and comfortable working under pressure,
• Ability to work in the Sancaktepe location.

Your Responsibilities:

• Acting as the HR Business Partner for the Customer Service department, partnering closely with business leaders and employees,
• Using extensive generalist HR skills, knowledge, and business acumen to provide solutions and manage change for your account,
• Executing an end-to-end recruitment cycle to ensure a consistent flow of the right candidates for the business, an exceptional candidate journey, and timely results for hiring managers,
• Mapping passive candidates in the industry to create talent pipelines for prospective business needs,
• Taking ownership of HR processes including recruitment, talent management, performance management, employee engagement, and other HR initiatives,
• Supporting the Customer Service organization in workforce planning, organizational development, employee engagement, and talent-related initiatives,
• Keeping an eye on global talent trends and best practices for inspiration,
• Advising on best-practice methods to support the account, including organizational structure, recruitment, and capability needs,
• Working closely with the leadership team and employees to improve work relationships, build morale, and increase engagement,
• Partnering with business and HR teams in shaping people strategy and driving its execution to enable the business to operate effectively, while ensuring timely identification of issues and opportunities and presenting effective solutions.