Luxury Retail Training Leader – Istanbul

Randstad Türkiye; Fatih; On-site; TRY 400,000 - 600,000; Full time

Job summary

Randstad Türkiye is seeking a Retail Training Manager based in Istanbul for a leading multinational luxury retail company. You will drive delivery and execution of training across all stores within the HUB, delivering business training across in-store, classroom, and one-to-one settings, while creating decks for briefings and activities.

You will act as Training Expert and strategic partner, coach Client Advisors, monitor KPIs, and collaborate with business owners to define priorities.

Qualifications

• Minimum 5 years in Retail, ideally store operations or management.
• Experience in training departments or roles focused on developing others.
• Hands-on selling background with floor coaching.
• Strong product knowledge and awareness of fashion trends.
• Professional fluency in English and Turkish.

Responsibilities

• Drive the delivery and execution of training projects across all stores within the HUB.
• Deliver and facilitate Business Training across in-store, classroom, and one-to-one settings, while creating training decks for morning briefings and in-store activities.
• Act as a Training Expert and strategic partner for store teams, offering effective solutions and recommendations to meet business training needs.
• Coach and mentor Client Advisors on the retail floor by observing performance, providing feedback, and exemplifying the luxury service experience.
• Monitor Training KPIs and analyze Business KPIs to identify strategic learning solutions that drive sales.
• Manage relationships between business owners and the Training team, collaborating to assess needs and define training priorities.
• Develop and execute communication strategies tied to Business Training projects, facilitate monthly district training calls, and ensure training content meets quality expectations.
• Foster a positive, continuous-learning culture and environment across all stores.

Skills

Retail expertise

Training delivery

Coaching & mentoring

English & Turkish fluency

Stakeholder management

Brand storytelling

Tools

Digital Learning tools

Job description

Randstad Türkiye is seeking a Retail Training Manager based in Istanbul for a leading multinational luxury retail company. You will drive delivery and execution of training across all stores within the HUB, delivering business training across in-store, classroom, and one-to-one settings, while creating decks for briefings and activities.

You will act as Training Expert and strategic partner, coach Client Advisors, monitor KPIs, and collaborate with business owners to define priorities.