Senior Restaurant Operations Manager

Doğuş Hospitality & Retail Group; Beyoğlu; On-site; TRY 500,000 - 800,000; Full time

Job summary

Doğuş Hospitality & Retail Group in Türkiye is seeking an experienced operations manager for our restaurant brands. You will lead service delivery, ensure SOP adherence, and drive excellence in guest experiences across a dynamic environment.

The ideal candidate holds a bachelor’s degree in Tourism & Hospitality Management or a related field, 6+ years of managerial experience in hospitality, strong English skills, and proven leadership with a customer-focused approach.

Qualifications

• Bachelor’s degree in Tourism & Hospitality Management, Business Administration, or related field.
• Minimum of 6 years of managerial experience within the service industry.
• Strong command of English with excellent verbal and written communication skills.
• Proficiency in MS Office applications.
• Strong interpersonal and leadership skills with a customer-focused approach.
• Passionate about delivering excellence with the ability to manage multiple responsibilities in a dynamic environment.

Responsibilities

• Ensure the delivery of high-quality service in compliance with company standards.
• Drive the implementation, adoption, and continuous improvement of Standard Operating Procedures (SOPs).
• Effectively address guest requests, feedback, and concerns by providing timely and appropriate solutions.
• Oversee and maintain the overall operational efficiency and organization of the restaurant.
• Foster a collaborative and harmonious team environment to ensure seamless operations.
• Regularly monitor team performance, identify development areas, and implement necessary improvements.
• Ensure all opening, closing, and weekly operational checklists are completed accurately and consistently.
• Prepare and manage weekly staff schedules, including system entries, attendance tracking, and follow-up processes.
• Maintain full knowledge of all legal requirements and operational procedures, ensuring strict compliance across all activities.

Skills

English proficiency

Leadership

Customer focus

Communication

Education

Bachelor’s degree in Tourism & Hospitality Management or related field

Tools

MS Office

Job description

Doğuş Hospitality & Retail Group in Türkiye is seeking an experienced operations manager for our restaurant brands. You will lead service delivery, ensure SOP adherence, and drive excellence in guest experiences across a dynamic environment.

The ideal candidate holds a bachelor’s degree in Tourism & Hospitality Management or a related field, 6+ years of managerial experience in hospitality, strong English skills, and proven leadership with a customer-focused approach.