Operation Manager

Gizli; Fatih; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

Gizli is seeking an Operation Manager for our Head Office to lead and elevate our Food & Beverage service operations. The role requires an experienced leader with strong analytical skills, pricing discipline, and a focus on continuous improvement.

You will standardize standards, manage equipment and materials, and drive product development, pricing, and training across all branches, including new openings and promotional campaigns.

Qualifications

• 10+ years of experience in chain restaurants, cafeterias, QSRs, franchise management or F&B operations.
• Graduated from relevant undergraduate programs.
• Experience in product development, menu management, and concept development processes.
• Knowledge of operational standards development and continuous process improvement.
• Strong analytical mindset with pricing, cost management, and product performance analyses.
• Knowledge of food safety, hygiene standards, and relevant regulations.
• Advanced project management, reporting, and organizational skills.
• Experience in team leadership and cross-functional coordination.
• Proficiency in Microsoft Office applications.
• No travel restrictions and an active driver's license.
• Strong communication, problem-solving, and results-oriented working skills.

Responsibilities

• Create, update, and maintain brand product and service standards and related documentation and manuals.
• Standardize equipment used in product preparation and service processes; select service equipment and customer-use materials.
• Develop products in line with concept strategies and monitor implementation processes.
• Preserve and ensure presentation standards across all locations.
• Support new branch openings; onboard and train personnel.
• Plan seasonal product changes and oversee implementation.
• Coordinate pricing processes and ensure accuracy of prices.
• Evaluate product and service performance and impact on sales and profitability.
• Collaborate on sales-driving activities and campaigns across branches.
• Conduct branch visits; audit compliance and implement corrective actions.
• Develop operational audit checklists; conduct audits and share reports.
• Manage product development, supplier management, Product R&D committees, and food safety practices.

Skills

Leadership

Analytical thinking

Project management

Communication

Pricing & cost analysis

Food safety knowledge

Team training

Cross-functional coordination

Documentation & reporting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As one of the leading companies in the Food & Beverage Services field, we are looking for enthusiastic, dynamic and quality-oriented colleagues to join our innovative, dynamic team for the position of “Operation Manager” located in our Head Office.

General Qualifications:

• Graduated from relevant undergraduate programs of universities
• Minimum 10 years of experience in chain restaurants, cafeterias, quick service restaurants (QSR), franchise management, or F&B operations
• Proven experience in product development, menu management, and concept development processes
• Knowledge of operational standards development and continuous process improvement
• Strong analytical mindset with the ability to conduct pricing, cost management, and product performance analyses
• Knowledge of food safety, hygiene standards, and relevant legal regulations
• Advanced project management, reporting, and organizational skills
• Experience in team leadership, training, and cross-functional coordination
• Proficiency in Microsoft Office applications
• No travel restrictions and an active driver's license
• Strong communication, problem-solving, and results-oriented working skills

Job Description:

• Ensure the creation, updating, and maintenance of brand product and service standards, as well as the preparation of related documentation and operational manuals.
• Ensure the standardization of equipment used in product preparation and service processes, and select service equipment and customer-use materials.
• Conduct product and service development activities in line with concept strategies and objectives, and monitor implementation processes.
• Ensure the preservation and sustainability of product presentation standards across all business locations.
• Support new branch opening processes, monitor operational readiness activities, and ensure the delivery of onboarding and job-specific training for personnel.
• Contribute to the annual planning of seasonal product changes and oversee the implementation processes.
• Coordinate with relevant committees on product pricing processes, determine prices, and ensure their accuracy and currency.
• Evaluate product and service performance and analyze their impact on sales, profitability, and customer satisfaction.
• Collaborate with relevant departments on sales-driving activities and promotional campaigns, ensuring simultaneous implementation across all branches.
• Conduct periodic branch visits, audit compliance with operational standards, and ensure corrective and improvement actions are implemented.
• Develop operational audit checklists, conduct audits, and prepare and share audit reports with relevant stakeholders.
• Manage product development, supplier management, Product R&D (Ür-Ge) committee processes, and food safety practices.