Senior Data Analyst, Conversational AI Analytics

ING; Fatih; Hybrid; TRY 600,000 - 900,000; Full time

Benefits offered by this job

Welcome Leave: 14 days

Career opportunities

Private health insurance

Pension plan

Meal card

Transportation allowance

MultiSport membership

Job summary

INGHubs Türkiye is seeking a data- and analytics-driven professional to join its Conversational AI and Customer Dialogue Analytics team. You’ll analyze structured and unstructured dialogues, improve intent recognition, and help evolve ING’s virtual assistants and GenAI-powered customer experiences.

Collaborating with Product Owners, Data Scientists and engineers, you’ll turn insights into measurable improvements across customer journeys, support the data storytelling effort, and help scale

Qualifications

• 4-6 years of experience in analytics, reporting, statistics, or data analysis.
• A degree in Mathematics, Engineering, Economics, MIS, Statistics, or related quantitative field.
• Strong SQL skills.
• Experience with Python, Looker, Cognos, or similar analytical tools.
• Experience with conversational AI, chatbots, virtual assistants, or intent engineering.
• Understanding of data quality, reporting, and performance analytics.
• Strong communication and stakeholder management skills.
• Fluent English and Turkish communications skills.

Responsibilities

• Contribute to Conversational AI analytics and virtual assistant performance.
• Lead intent discovery, creation, training, and optimization.
• Analyze structured and unstructured dialogue data.
• Identify customer journey friction points and opportunities.
• Support data quality and reporting initiatives for AI products.
• Communicate data stories to stakeholders.
• Prioritize analytical opportunities with Product Owners and business stakeholders.
• Engage in global Customer Dialogue Analytics initiatives across ING.

Skills

Analytics experience

Quantitative degree

SQL skills

Python/BI tools

Conversational AI experience

Data quality & reporting

Stakeholder management

English & Turkish

Education

Degree in Mathematics, Engineering, Economics, MIS, Statistics

Tools

SQL

Python

Looker

Cognos

Dialogflow

Job description

INGHubs Türkiye is seeking a data- and analytics-driven professional to join its Conversational AI and Customer Dialogue Analytics team. You’ll analyze structured and unstructured dialogues, improve intent recognition, and help evolve ING’s virtual assistants and GenAI-powered customer experiences.

Collaborating with Product Owners, Data Scientists and engineers, you’ll turn insights into measurable improvements across customer journeys, support the data storytelling effort, and help scale