Senior Data Analyst (GenAI)

ing

Turkey

Hybrid

TRY 400,000 - 640,000

Full time

5 days ago

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Benefits offered by this job

Welcome Leave: 14 days

Career opportunities

Personal growth and development

Global exposure

Job summary

ING Hubs Türkiye is hiring for an analytics role focused on dialogue systems and Conversational AI. You will analyze structured and unstructured conversation data to improve intent recognition and customer journeys, collaborating with product owners, data scientists, and engineers in a globally distributed organization.

The role offers a hybrid work model with two days per week in the Vadistanbul office and remote weeks; August flexibility is available for remote work.

Qualifications

Bachelor-level or higher in a quantitative field (Math, Engineering, Economics, MIS, Statistics)
4–6 years of analytics/reporting/data analysis experience
Strong SQL skills
Experience with Python and analytics tools (Looker, Cognos)
Experience with conversational AI, chatbots, or virtual assistants
Understanding of data quality, reporting, and performance analytics
Excellent communication and stakeholder management, fluent English and Turkish
Experience with Google Dialogflow or GenAI-enabled customer interactions is a plus

Responsibilities

Analyze conversational data to identify patterns and improve intent recognition
Measure and optimize virtual assistant performance and customer journeys
Collaborate with Product Owners, Data Scientists, Engineers, and business stakeholders
Drive data storytelling and stakeholder communication
Support data quality and reporting initiatives for AI/analytics products
Prioritize analytical opportunities with cross-functional teams

Skills

SQL

Python

Looker

Cognos

Conversational AI

Intent engineering

English

Turkish

Education

Quantitative degree (Math/Engineering/Economics/MIS/Statistics)

Tools

Looker

Cognos

Dialogflow

Job description

Turn Conversations into Better Customer Experiences

Every interaction with a virtual assistant generates valuable insights.

As part of ING's global Customer Dialogue Analytics capability, you'll analyze conversational data to understand customer behavior, optimize virtual assistant performance, and improve customer journeys. Working at the intersection of analytics and Conversational AI, you'll help transform conversation data into measurable business and customer outcomes.

The Opportunity

This is a specialized analytics role focused on dialogue systems, virtual assistants, and Conversational AI products.

You'll work with both structured and unstructured conversational data to identify patterns, improve intent recognition, optimize customer journeys, and support the continuous evolution of ING's virtual assistant capabilities.

As part of a multidisciplinary team of analytics specialists, you'll collaborate with Product Owners, Data Scientists, Engineers, and business stakeholders to turn analytical findings into actionable improvements.

Work Model

At ING Hubs Türkiye, flexibility is more than a benefit - it's part of how we work.

Our hybrid working model is designed to balance collaboration, innovation, and personal flexibility. Team members typically come together in our Vadistanbul office for two days per week during three weeks of the month, while one week each month is fully remote.

We also offer additional flexibility during August, allowing colleagues to work remotely throughout the month.

As part of a globally distributed organization, you'll collaborate with colleagues across multiple ING locations while contributing to large-scale AI initiatives that create impact across the bank.

What You'll Drive

You will contribute to:

Conversational AI and virtual assistant performance analytics.
Intent discovery, creation, training, and optimization.
Analysis of structured and unstructured dialogue data.
Identification of customer journey friction points and improvement opportunities.
Data quality and reporting initiatives supporting AI and analytics products.
Stakeholder communication and data storytelling.
Prioritization of analytical opportunities together with Product Owners and business stakeholders.
Global Customer Dialogue Analytics initiatives across ING.

Your recommendations may directly influence intent recognition quality, successful self-service rates, conversation effectiveness, and customer experience outcomes.

About You

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

We're looking for someone who combines strong analytical capabilities with an interest in Conversational AI and GenAI-powered customer experiences.

You likely bring:

4-6 years of experience in analytics, reporting, statistics, or data analysis.
A degree in Mathematics, Engineering, Economics, MIS, Statistics, or a related quantitative field.
Strong SQL skills.
Experience with Python, Looker, Cognos, or similar analytical tools.
Experience with conversational AI, chatbots, virtual assistants, or intent engineering.
Understanding of data quality, reporting, and performance analytics.
Strong communication and stakeholder management skills.
Fluent English and Turkish communication skills.
Experience with Google Dialogflow, chatbot optimization, conversational AI products, or GenAI-enabled customer interaction solutions is considered an advantage.

Where This Role Can Take You

This role offers an opportunity to build expertise in:

Conversational AI Analytics
Intent Engineering
Customer Dialogue Analytics
Virtual Assistant Optimization
Customer Journey Intelligence
GenAI Product Analytics

You'll work with international teams and contribute to one of ING's global conversational AI capabilities while developing a highly specialized analytics profile that remains rare in today's market.

Equal Opportunity

Don't meet every single requirement? Don't let that hold you back. Studies show many talented professionals hesitation to apply unless they meet every qualification. If you're excited about this role and believe you can make an impact, we'd love to hear from you.

What We Offer at ING Hubs Türkiye

At ING Hubs Türkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding.

Be Yourself, Be an ING'er