Data Analyst (GenAI)

ING; Fatih; Hybrid; TRY 400,000 - 660,000; Full time

Benefits offered by this job

Заработная плана гибридный формат

Международные проекты ING

Медицинская страховка

Job summary

ING Türkiye предлагает позицию в области аналитики диалоговых систем и искусственного интеллекта. Вы будете работать с структурированными и неструктурированными данными разговоров, выявлять patterns и улучшать качество распознавания намерений виртуального помощника.

Вы поможете оптимизировать клиентские путешествия, повысить эффективность самообслуживания и качество взаимодействия. Ожидается 4–6 лет опыта в аналитике, плюс владение SQL, Python и инструментами Looker/Cognos.

Qualifications

• 4–6 лет опыта в аналитике, отчетности, статистике или анализе данных.
• Степень по математике, инженерии, экономике, MIS, статистике или смежной количественной области.
• Добро пожаловать владение SQL.
• Опыт работы с Python, Looker, Cognos или аналогичными аналитическими инструментами.
• Опыт с Conversational AI, чат-ботами и intent engineering.

Responsibilities

• Аналитика диалоговых систем, виртуальных помощников и продуктов Conversational AI.
• Выявление паттернов и обучение моделей для улучшения распознавания намерений.
• Анализ структурированных и неструктурированных диалогов.
• Оптимизация клиентских путешествий и точек friction.
• Коммуникация с заинтересованными сторонами и визуализация данных.

Skills

SQL

Python

Data analytics

Stakeholder mgmt

Communication

Education

Мат/инженер/экономика/MIS/статистика

Tools

Looker

Cognos

Dialogflow

Job description

Задачи

This is a specialized analytics role focused on dialogue systems, virtual assistants, and Conversational AI products. You'll work with both structured and unstructured conversational data to identify patterns, improve intent recognition, optimize customer journeys, and support the continuous evolution of ING's virtual assistant capabilities. As part of a multidisciplinary team of analytics specialists, you'll collaborate with Product Owners, Data Scientists, Engineers, and business stakeholders to turn analytical findings into actionable improvements.

Work Model

At ING Hubs Türkiye, flexibility is more than a benefit — it's part of how we work. Our hybrid working model is designed to balance collaboration, innovation, and personal flexibility. Team members typically come together in our Vadistanbul office for two days per week during three weeks of the month, while one week each month is fully remote. We also offer additional flexibility during August, allowing colleagues to work remotely throughout the month. As part of a globally distributed organization, you'll collaborate with colleagues across multiple ING locations while contributing to large-scale AI initiatives that create impact across the bank.

• Conversational AI and virtual assistant performance analytics.
• Intent discovery, creation, training, and optimization.
• Analysis of structured and unstructured dialogue data.
• Identification of customer journey friction points and improvement opportunities.
• Data quality and reporting initiatives supporting AI and analytics products.
• Stakeholder communication and data storytelling.
• Prioritization of analytical opportunities together with Product Owners and business stakeholders.
• Global Customer Dialogue Analytics initiatives across ING.
• Your recommendations may directly influence intent recognition quality, successful self-service rates, conversation effectiveness, and customer experience outcomes.

Требования

Every interaction with a virtual assistant generates valuable insights. As part of ING's global Customer Dialogue Analytics capability, you'll analyze conversational data to understand customer behavior, optimize virtual assistant performance, and improve customer journeys. Working at the intersection of analytics and Conversational AI, you'll help transform conversation data into measurable business and customer outcomes. We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

You're likely to bring:

• 4-6 years of experience in analytics, reporting, statistics, or data analysis.
• A degree in Mathematics, Engineering, Economics, MIS, Statistics, or a related quantitative field.
• Strong SQL skills.
• Experience with Python, Looker, Cognos, or similar analytical tools.
• Experience with conversational AI, chatbots, virtual assistants, or intent engineering.
• Understanding of data quality, reporting, and performance analytics.
• Strong communication and stakeholder management skills.
• Fluent English and Turkish communication skills.
• Experience with Google Dialogflow, chatbot optimization, conversational AI products, or GenAI-enabled customer interaction solutions is considered an advantage.

Where This Role Can Take You

This role offers an opportunity to build expertise in:

• Conversational AI Analytics
• Intent Engineering
• Customer Dialogue Analytics
• Virtual Assistant Optimization
• Customer Journey Intelligence
• GenAI Product Analytics

You’ll work with international teams and contribute to one of ING's global conversational AI capabilities while developing a highly specialized analytics profile that remains rare in today's market.

Условия

At ING Hubs Türkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Be Yourself, Be an ING'er

• Welcome Leave: Enjoy 14 days of welcome leave, even in your first year.
• Career Opportunities: Self-driven career paths and international opportunities.
• Personal Growth: Challenging work and continuous development.
• Dynamic Environment: Informal, vibrant, and collaborative culture.
• Innovation Culture: Explore and apply PACE methodology.
• Global Exposure: Participate in international projects and communities.
• Communication & Celebrations: Various communication activities and celebrations.
• Health Care: Comprehensive private health insurance for you and your family.
• Meal Card Transportation Allowance MultiSport Membership English Language Development Support Remote working opportunities throughout August