Senior Customer Success & Logistics Liaison

Avient Corporation; Gebze; On-site; TRY 240,000 - 360,000; Full time

Job summary

Avient Corporation in Gebze, Turkey seeks a Customer Service professional to manage client portfolios, coordinate with Sales and Logistics, and ensure timely order delivery and invoices. You will be the primary contact for customers, resolving questions and driving satisfaction through collaboration with cross-functional teams.

Strong communication, negotiation, and organizational skills are required, along with a Bachelor’s degree and at least 3 years of experience.

Qualifications

• Bachelor’s degree in administrative, commercial or logistics orientation.
• Min. 3 years of experience.
• Knowledge of MS Office and SAP.
• Advanced level of English, both written & spoken.
• Excellent communication, negotiation, and organizational skills.
• Excellent knowledge of Excel, analytical and result oriented.
• Stress resistant with strong communication and problem-solving skills.
• Ability to set priorities and work autonomously in a structured way.
• Team player and flexible.

Responsibilities

• Collaborate with external and internal customers and coordinate with Sales, Supply Chain and Logistics to generate solutions.
• Manage a portfolio of customers as the main contact point and ensure high satisfaction.
• Handle incoming customer orders and confirm delivery dates, informing customers of production and shipping.
• Consult production plants for supply status and organize special logistic services.
• Support Sales for prospecting and opportunity detection, update master data and price lists.
• Check on submitted offers and track success rates, contributing to timely invoice payments.

Skills

Customer-centric mindset

Communication skills

Negotiation skills

Organizational skills

Team player

Education

Bachelor’s degree in related departments (administrative, commercial or logistics)

Tools

MS Office

SAP

Excel

Job description

Avient Corporation in Gebze, Turkey seeks a Customer Service professional to manage client portfolios, coordinate with Sales and Logistics, and ensure timely order delivery and invoices. You will be the primary contact for customers, resolving questions and driving satisfaction through collaboration with cross-functional teams.

Strong communication, negotiation, and organizational skills are required, along with a Bachelor’s degree and at least 3 years of experience.