Global Logistics & Customer Service Leader

Gizli Şirket

Fatih

Hybrid

TRY 350,000 - 550,000

Full time

14 days+

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Job summary

Gizli Şirket is seeking a senior logistics leader to head domestic and international customer service and logistics operations. You will own end-to-end order management, delivery, invoicing and claims resolution, while driving OTIF and service levels across all channels.

You will manage 3PL/4PL partnerships, carrier management, and route optimization; lead the S&OP cycle; oversee import/export with Turkish regulations and trade compliance; and ensure accurate inventory and bonded warehouse

Qualifications

15+ years of experience in logistics, foreign trade, customer service, or supply chain; FMCG/manufacturing preferred.
Deep knowledge of Turkish customs regulations and EU trade rules.
Hands-on experience with customs declaration, AEO, and IPR applications.
Strong SAP experience (SD/MM/TM) with S/4HANA as aplus.

Responsibilities

Lead customer service and logistics teams across domestic and international operations.
Own end-to-end order management: capture, delivery, invoicing, and claims resolution.
Drive OTIF and service level targets across all channels.
Manage 3PL/4PL partnerships and carrier management; optimize routes.
Lead the S&OP cycle and contribute to monthly S&OP.
Manage import/export with deep expertise in customs regulations and trade rules.
Oversee letters of credit and international payment terms; manage trade finance processes.
Ensure compliance with free trade agreements and export controls; oversee bonded warehouse operations.