Sales Support Representative

EnglishCentral, Inc.; Çankaya; Hybrid; TRY 250,000 - 400,000; Full time

Benefits offered by this job

Performance-based bonuses

Additional benefits and incentives

Career development in a global org

Supportive learning environment

Collaboration with international teams

Job summary

EnglishCentral, Inc. in Ankara is seeking a Sales Support Representative to join the Sales & Support team. You will engage with potential customers, understand their learning goals, and guide them through purchasing while supporting existing customers.

Ideal candidates have strong communication, English proficiency, and a proactive, collaborative approach. The role offers a hybrid work setting with opportunities to grow in a global education technology company.

Qualifications

• Fluent written and spoken English.
• Strong communication and interpersonal skills; ability to initiate conversations.
• Willingness to learn and collaborate with international teams.

Responsibilities

• Contact potential customers by phone and online channels.
• Explain value of learning solutions to customers.
• Recommend suitable plans and guide through purchasing process.
• Follow up on leads and convert inquiries to sales.
• Identify new sales opportunities and participate in sales activities.
• Assist customers with onboarding and usage guidance.
• Maintain accurate CRM records and notes.
• Coordinate with local and global teams for a smooth experience.

Skills

English proficiency

Communication

Hybrid work

Initiative

Education

Bachelor's degree (Business Administration / Marketing / Educational Technologies / English Language Teaching / English or American Literature)

Tools

Microsoft Office

Google Workspace

Job description

Date: Oct 12, 2026

EnglishCentral is a global English learning platform that combines live online lessons with professional teachers and the latest AI technologies.

Live lessons are central to our learning experience. Alongside personalized guidance from teachers, learners build their skills through interactive videos, vocabulary practice, AI chat with MiMi, real-life role-play activities, and personalized feedback. We continuously integrate advances in AI to make practice more engaging and effective, connecting independent learning with teacher-led lessons.

Our goal is to help learners develop their English skills through an integrated experience and use what they learn confidently in everyday life, education, and work.

Used by millions of learners and adopted by universities, schools, and organizations worldwide, EnglishCentral is backed by Google Ventures and headquartered in Massachusetts. The company also operates regional offices in Türkiye, Poland, Brazil, Colombia, South Korea, Japan, the Philippines, and Vietnam.

EnglishCentral is a member of ODTÜ TEKNOKENT in Türkiye.

About the Role

We are looking for a Sales Support Representative to join our Sales & Support team in Ankara.

This position offers an opportunity to start or develop your career in sales within a global education technology company. You will engage with potential customers, understand their learning goals, recommend suitable solutions, and guide them through the purchasing process. You will also support existing customers throughout their experience with EnglishCentral.

The role requires initiative, clear communication, and consistent follow-up. We value people who take responsibility for their work, actively pursue opportunities, and are willing to learn from both colleagues and customers.

What You’ll Do

• Contact potential customers by phone and through online communication channels
• Understand customer needs and explain the value of EnglishCentral’s learning solutions
• Recommend suitable plans and guide customers through the purchasing process
• Follow up on leads, respond to questions, and turn inquiries into sales
• Identify new sales opportunities and contribute to ongoing sales activities
• Support customers with onboarding, product inquiries, and usage guidance
• Maintain accurate customer records and follow-up notes in CRM tools
• Coordinate with local and global teams to ensure a smooth customer experience

What We’re Looking For

• Motivation to build a career in sales and develop your skills through practical experience
• Strong communication and interpersonal skills, with confidence in initiating customer conversations
• Good listening skills and the ability to understand customer needs
• The ability to explain a product’s value clearly and persuasively
• A proactive approach to work, with the initiative to identify next steps and follow through
• Persistence and a constructive approach to customer objections and setbacks
• A goal-oriented mindset and a sense of responsibility for your results
• Strong organization, attention to detail, and consistent follow-up
• Willingness to learn, receive feedback, and apply it in your work
• Excellent written and spoken English
• A bachelor’s degree, preferably in Business Administration, Marketing, Educational Technologies, English Language Teaching, English or American Literature
• Proficiency in Microsoft Office and Google Workspace
• Interest in e-learning, AI, and digital products
• Ability to work in a hybrid setting in Ankara and collaborate with international teams

Previous experience in sales or customer-facing roles is an advantage, but is not required. We welcome candidates at the beginning of their careers who are ready to learn and take an active role in sales.

What We Offer

• Performance-based bonuses
• Additional benefits and incentives
• An opportunity to build your career within a global organization
• A supportive working environment that encourages learning and professional development
• Collaboration with international teams and experience with evolving education technologies

If you are interested in sales, enjoy working with people, and want to develop your career in education technology, we would like to hear from you.