Russian-Speaking FinTech CX Specialist – Istanbul

TELUS Digital; Fatih; On-site; TRY 30,000 - 60,000; Full time

Benefits offered by this job

Allianz supplementary health insurance

Metropol meal card

Discounted MultiSport membership

Special promotions at global brands

Stable job and career development opportunities

Dynamic and supportive team

Flat hierarchical work structure

Referral rewards

Job summary

TELUS Digital in İstanbul is seeking Russian-Speaking Customer Representatives for their FinTech project. The role involves handling inbound customer inquiries across various channels while maintaining high service quality.

The ideal candidate will have advanced proficiency in Russian, a good level of English, and strong communication skills. The company offers various benefits, including Allianz health insurance and career development opportunities in a supportive team environment.

Qualifications

• Residency in İstanbul.
• Comfortable using a PC.
• Ability to learn quickly and work in a dynamic environment.
• Previous experience in customer service or call-center roles is a plus.

Responsibilities

• Handle inbound customer inquiries via various channels.
• Respond to inquiries related to products and services.
• Provide information in a polite, customer-oriented manner.
• Redirect cases when necessary, following procedures.
• Maintain service quality and customer satisfaction.

Skills

Advanced proficiency in Russian

Good level of English

Strong communication skills

Problem-solving skills

Tools

Basic CRM tools

Job description

TELUS Digital in İstanbul is seeking Russian-Speaking Customer Representatives for their FinTech project. The role involves handling inbound customer inquiries across various channels while maintaining high service quality.

The ideal candidate will have advanced proficiency in Russian, a good level of English, and strong communication skills. The company offers various benefits, including Allianz health insurance and career development opportunities in a supportive team environment.