Remote Customer Support Specialist I - FinTech Growth

Cherry; Fatih; Remote; TRY 1,012,000 - 1,544,000; Full time

Benefits offered by this job

Private health insurance (dental)

Stock options

Remote-first culture

Annual retreats

Education budget

Home office budget

Job summary

Cherry is hiring a Customer Support Specialist I to join the founding Turkish team, working remotely with the U.S. team. You will assist Providers and Consumers, resolve inquiries with one-touch solutions, and help establish the Turkish function while growing your career in an international company.

The role requires 40–45 hours per week during Turkey time (7:00 AM–4:00 PM) and English fluency. Expect competitive compensation, private health coverage, stock options, and remote-friendly culture.

Qualifications

• Degree from a Turkish university in social sciences, English, or related field.
• Strong written and spoken English required.
• 1+ years in customer support or similar role preferred.

Responsibilities

• Resolve Provider and Consumer inquiries with one-touch resolutions across phone, live chat, email and SMS.
• Handle high volume interactions maintaining quality and accuracy.
• Investigate inquiries, assess activity, and provide timely resolutions.
• De-escalate complex issues with professionalism and empathy.
• Document interactions and account-level issues accurately.
• Collaborate with leadership to improve customer experience and processes.
• Work with multiple departments to support Cherry’s growth in a fintech environment.

Skills

English proficiency

Customer support experience

Omni-channel support

Google Workspace

Fast-paced environment

Team collaboration

Education

Bachelor's degree in Social Sciences/related

Tools

Google Workspace

Job description

Cherry is hiring a Customer Support Specialist I to join the founding Turkish team, working remotely with the U.S. team. You will assist Providers and Consumers, resolve inquiries with one-touch solutions, and help establish the Turkish function while growing your career in an international company.

The role requires 40–45 hours per week during Turkey time (7:00 AM–4:00 PM) and English fluency. Expect competitive compensation, private health coverage, stock options, and remote-friendly culture.