Greek Speaking Customer Representative

TELUS Digital; Fatih; On-site; TRY 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Meal card

Discounted gym

Global promotions

Career development

Dynamic team

Flat hierarchy

Referral rewards

Job summary

TELUS Digital Türkiye is seeking a Greek-speaking Customer Representative to join our FinTech project. You will handle inbound inquiries about transfers, status updates, and general information with a focus on accurate, courteous service.

Requirements include residency in İstanbul and advanced Greek with good English. Previous call center experience is a plus, and the role offers a dynamic, international team environment with growth opportunities.

Qualifications

• Advanced level of Greek and good English required.
• Residency in İstanbul.
• Previous customer service or call center experience is a plus.

Responsibilities

• Assist customers through inbound channels on topics related to brand products and services.
• Respond to inquiries about transfers, information, and transaction status.
• Provide information and basic guidance in a polite, customer-oriented manner.
• Redirect or escalate cases per internal procedures when needed.
• Follow brand guidelines and stay updated on service updates.
• Aim to maintain high service quality and customer satisfaction.

Skills

Greek language

English language

Communication skills

Problem solving

Customer service mindset

Tools

CRM tools

PC skills

Job description

Are you ready to take the next step in your career? If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS Digital Türkiye! Now we are looking for Greek Speaking Customer Representatives for our FinTech project who will add strength to our team.

Job Description

• Through inbound channels, helping the customers with following topics;
• Respond to inbound customer inquiries related to the brand’s products and services (e.g. transfers, general information, transaction status, etc.)
• Provide information and basic guidance in a polite and customer‑oriented manner
• When needed, redirect or escalate cases in accordance with internal procedures
• Follow company guidelines and stay informed about the brand’s service updates
• Aim to maintain a high level of service quality and customer satisfaction

Requirements

• Residency in İstanbul
• Advanced level of Greek with good level of English
• Strong communication and problem solving skills
• Comfortable using PC and basic CRM tools
• Ability to learn quickly and work in a dynamic environment
• Previous experience in customer service or call center roles is a plus

Our Advantages

• Allianz supplementary health insurance
• Metropol meal card
• Discounted MultiSport membership
• Special promotions at various global brands
• Stable job and career development opportunities
• Dynamic and supportive team
• Flat hierarchical work order in an international structure
• Referral rewards

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real‑world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach—spanning 78,000 experts in 33 countries—and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise‑grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.