Russian Speaking Customer Representative

TELUS Digital; Fatih; On-site; TRY 30,000 - 60,000; Full time

Benefits offered by this job

Allianz supplementary health insurance

Metropol meal card

Discounted MultiSport membership

Special promotions at global brands

Stable job and career development opportunities

Dynamic and supportive team

Flat hierarchical work structure

Referral rewards

Job summary

TELUS Digital in İstanbul is seeking Russian-Speaking Customer Representatives for their FinTech project. The role involves handling inbound customer inquiries across various channels while maintaining high service quality.

The ideal candidate will have advanced proficiency in Russian, a good level of English, and strong communication skills. The company offers various benefits, including Allianz health insurance and career development opportunities in a supportive team environment.

Qualifications

• Residency in İstanbul.
• Comfortable using a PC.
• Ability to learn quickly and work in a dynamic environment.
• Previous experience in customer service or call-center roles is a plus.

Responsibilities

• Handle inbound customer inquiries via various channels.
• Respond to inquiries related to products and services.
• Provide information in a polite, customer-oriented manner.
• Redirect cases when necessary, following procedures.
• Maintain service quality and customer satisfaction.

Skills

Advanced proficiency in Russian

Good level of English

Strong communication skills

Problem-solving skills

Tools

Basic CRM tools

Job description

Job Overview

Are you ready to take the next step in your career? If your answer is “YES”, join the leader of the CX (Customer Experience) sector, TELUS Digital Türkiye, as we seek Russian‑Speaking Customer Representatives for our FinTech project to strengthen our team.

Responsibilities

• Handle inbound customer inquiries via various channels concerning topics such as transfers, general information, and transaction status.
• Respond to inbound customer inquiries related to the brand’s products and services.
• Provide information and basic guidance in a polite, customer‑oriented manner.
• Redirect or elevate cases when necessary, following internal procedures.
• Follow company guidelines and stay informed about brand service updates.
• Maintain a high level of service quality and customer satisfaction.

Requirements

• Residency in İstanbul.
• Advanced proficiency in Russian and a good level of English.
• Strong communication and problem‑solving skills.
• Comfortable using a PC and basic CRM tools.
• Ability to learn quickly and work in a dynamic environment.
• Previous experience in customer service or call‑center roles is a plus.

Advantages

• Allianz supplementary health insurance.
• Metropol meal card.
• Discounted MultiSport membership.
• Special promotions at various global brands.
• Stable job and career development opportunities.
• Dynamic and supportive team.
• Flat hierarchical work structure in an international environment.
• Referral rewards.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real‑world solutions in the moments that matter, from customer acquisition to lifelong loyalty. With a global reach spanning 78,000 experts in 33 countries and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management, and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise‑grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal‑opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on an applicant’s qualifications, merits, competence, and performance without regard to any characteristic related to diversity.