Greek-Speaking FinTech CX Agent – Istanbul

TELUS Digital; Fatih; On-site; TRY 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Meal card

Discounted gym

Global promotions

Career development

Dynamic team

Flat hierarchy

Referral rewards

Job summary

TELUS Digital Türkiye is seeking a Greek-speaking Customer Representative to join our FinTech project. You will handle inbound inquiries about transfers, status updates, and general information with a focus on accurate, courteous service.

Requirements include residency in İstanbul and advanced Greek with good English. Previous call center experience is a plus, and the role offers a dynamic, international team environment with growth opportunities.

Qualifications

• Advanced level of Greek and good English required.
• Residency in İstanbul.
• Previous customer service or call center experience is a plus.

Responsibilities

• Assist customers through inbound channels on topics related to brand products and services.
• Respond to inquiries about transfers, information, and transaction status.
• Provide information and basic guidance in a polite, customer-oriented manner.
• Redirect or escalate cases per internal procedures when needed.
• Follow brand guidelines and stay updated on service updates.
• Aim to maintain high service quality and customer satisfaction.

Skills

Greek language

English language

Communication skills

Problem solving

Customer service mindset

Tools

CRM tools

PC skills

Job description

TELUS Digital Türkiye is seeking a Greek-speaking Customer Representative to join our FinTech project. You will handle inbound inquiries about transfers, status updates, and general information with a focus on accurate, courteous service.

Requirements include residency in İstanbul and advanced Greek with good English. Previous call center experience is a plus, and the role offers a dynamic, international team environment with growth opportunities.