German-Speaking CX Specialist (Work Permit Sponsored

TELUS Digital; Turkey; On-site; TRY 1,107,000 - 1,723,000; Full time

Benefits offered by this job

Work permit visa

Relocation bonus

Accommodation on arrival

Plane ticket Sofia

Vacation voucher

Airport taxi

Paid training

Job stability

Health insurance

Many benefits

International environment

Learning support

Job summary

TELUS Digital Bulgaria is hiring a Customer Support Specialist fluent in German and English to join a dynamic international team. You will assist customers across phone, email, chat, and tickets, identify needs, and deliver effective product support and troubleshooting.

No prior CX experience is required, and full work permit sponsorship with relocation assistance is provided to help you relocate to Sofia. The role offers extensive onboarding and career development within a supportive

Qualifications

• Fluent in German and English with excellent communication skills.
• No prior CX experience required but welcomed.
• Comfortable handling inquiries via multiple channels.

Responsibilities

• Handle inquiries via phone, email, chat or tickets.
• Identify customer needs and provide product support and troubleshooting.
• Ensure high customer satisfaction and escalate when needed.

Skills

German

English

Job description

Are you ready to take the next step in your career?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

We are actively recruiting international talent and providing full work permit sponsorship for non-EU citizens, making it easy for you to relocate and grow your career with us.

As a Customer Support Specialist with German and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in German and English and have excellent communication skills.

We Offer:

• Full work permit and visa sponsorship assistance
• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• € 300 Voucher Vacation - Beach, Spa resort or mountains - the choice is yours!
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us

TELUS Digital Bulgaria is the country's largest employer in the CX (Customer Experience) industry with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.