German-Speaking Customer Support Representative (Remote, Turkey)

CB Talents SP; Fatih; Remote; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Attractive salary package

Performance bonuses

Fully paid training

Flexible scheduling

Career development opportunities

Supportive work environment

Job summary

A leading recruitment agency is seeking a German-Speaking Customer Support Representative to assist customers remotely within Turkey. Candidates should be fluent in German and possess good English skills. The role involves addressing customer inquiries, maintaining records, and ensuring customer satisfaction. This position offers attractive salary packages, flexible scheduling, and opportunities for career development in a multicultural remote environment.

Qualifications

• Native or fluent German speaker (C2); good command of English (Minimum B1) is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and adapt to different customer needs.
• Must be legally eligible to work in Turkey.

Responsibilities

• Provide customer support via phone, email, chat, and social media.
• Answer questions about products and services.
• Maintain and update customer records in CRM systems.
• Identify and escalate areas for improvement.
• Ensure high customer satisfaction.
• Ensure a high level of customer satisfaction and adherence to company standards.
• Follow company communication procedures, guidelines, and policies.

Skills

Strong communication skills

Interpersonal skills

Ability to multitask

Proactive mindset

Job description

German-Speaking Customer Support Representative (Remote, Turkey)

Job Openings German-Speaking Customer Support Representative (Remote, Turkey)

About the job German-Speaking Customer Support Representative (Remote, Turkey)

German-Speaking Customer Support Representative (Remote,Turkey)

Location: Remote within Turkey
Job Type: Full-time | Flexible shifts (Monday to Sunday, part-time or full-time)
Start Date: Immediate

Role Overview

We are seeking German-speaking Customer Support Representatives to work remotely from anywhere in Turkey. In this role, you will assist customers across industries such as technology, finance, healthcare, media, and travel. You will handle inquiries, resolve issues, and ensure customer satisfaction all while working in a dynamic, multicultural team.

Key Responsibilities

• Provide customer support via phone, email, chat, and social media.
• Answer questions about products and services, attracting and retaining customers.
• Maintain and update customer records in CRM systems.
• Identify and escalate areas for improvement.
• Re-engage customers identified through satisfaction surveys.
• Ensure a high level of customer satisfaction and adherence to company standards.
• Follow company communication procedures, guidelines, and policies.

Requirements

Native or fluent German speaker (C2); good command of English (Minimum B1) is a plus.

• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and adapt to different customer needs.
• Motivated, proactive, and a strong team player.
• Must be legally eligible to work in Turkey (this role does not include visa sponsorship).

What We Offer

• Attractive salary package + performance bonuses.
• Fully paid training and onboarding.
• Flexible scheduling: part-time or full-time.
• Career development opportunities (Team Leader, Trainer, Project Manager, or transfer to other departments such as IT, HR, Marketing, Sales, Operations).
• A dynamic, supportive, and multicultural remote work environment.
• Opportunities for international mobility within the company.

Why Join Us?

This is your chance to build an international career while working from the comfort of your home in Turkey. Youll gain valuable experience, enjoy flexibility, and be part of a team that values growth and collaboration.

Apply today and start your remote journey with us in Turkey!

How to Apply

Quick Apply: Apply directly through the job board with your uploaded CV.

Email Option: Send your CV in English to [e-mail] with the subject line: Application German-Speaking Customer Support Representative