Senior Customer Service Representative

Tetra Pak; Fatih; On-site; TRY 250,000 - 360,000; Full time

Benefits offered by this job

Development opportunities

Innovation culture

Equal opportunity

Flexible working

Job summary

Tetra Pak in Istanbul seeks a Senior Customer Service Representative responsible for front-office activities including order management, design handling, supply and demand, and logistics. You will report to the Customer Service and Design Director and drive customer satisfaction through innovative solutions.

The role requires 2–3 years in a similar position, English fluency, and strong MS Office/SAP/CRM skills. Turkish language ability is a plus.

Qualifications

• 2–3 years of prior work experience in a similar role.
• Customer-focused mindset with proactive and structured work style.
• Ability to manage multiple tasks with time management and prioritization.
• Fluent in English; Turkish language skills are a plus.
• Strong business communication and analytical thinking.

Responsibilities

• Handle customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer KPIs.
• Present results in quarterly meetings with customers.
• Participate in monthly rolling forecasts and improve accuracy.
• Identify opportunities to improve supply chain service levels.
• Monitor finished goods inventory and drive improvements.
• Promote digitalization and self-service tools.
• Take on independent projects and develop key figures.
• Contribute to account initiatives and cross-functional improvements.
• Understand market supply chain needs and optimize operations.

Skills

Customer-focused mindset

English fluency

MS Office

SAP

Power BI

CRM

Multitasking

Turkish language

Tools

SAP

Microsoft Office

Teams

Power BI

CRM

Job description

Job SummaryWe are looking for a Senior Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

Job Description Job SummaryWe are looking for a Senior Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience. The successful candidate will be based in Istanbul and will report to the Customer Service and Design Director.

What You Will Do

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with the customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations

Profile DescriptionWe believe you have

• 2-3 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM
• Ability to work independently and under pressure, and keeping an eye on details
• Good level of English and Turkish

We Offer We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 4th September 2026. Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.