Customer Service Representative

Wacker Chemie AG; Fatih; On-site; TRY 240,000 - 320,000; Full time

Benefits offered by this job

International environment

Professional development

Career growth opportunities

Competitive benefits

Job summary

WACKER is seeking a Customer Service Representative to join our Sales Team in Turkey. You will manage customer orders, keep master data and pricing up to date, and ensure accurate delivery tracking while delivering excellent service.

You will work with Sales Managers and collaborate with Supply Chain, Logistics, Export, Credit, Technical Service, and Marketing to support business growth, answer inquiries, and promote our e-business platforms.

Qualifications

• University degree or equivalent qualification.
• Minimum 2 years of experience in customer service, order management, or a similar role.
• Good verbal and written communication skills in English or German.

Responsibilities

• Maintain customer master data and pricing information.
• Manage customer orders, including order entry, modifications, delivery tracking, and exception handling.
• Process sample orders for distributors and customers.
• Handle customer complaints, returns, and complex service issues.
• Manage invoice collection activities, credit/debit notes, and rebate processing.
• Support customers through digital and e-business platforms (EDI, e-Invoicing, online ordering).

Skills

Customer service

Order management

SAP

CRM systems

Logistics knowledge

Communication skills

Team player

Education

University degree or equivalent qualification

Vocational or commercial training

Tools

SAP

Salesforce

CRM systems

Job description

Job Title: Customer Service Representative

Posting Start Date: 8/14/26

Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.

Customer Service Representative (CSR)

About the Role

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our Sales Team. In this role, you will play a key part in delivering outstanding customer satisfaction by managing customer orders, maintaining strong customer relationships, and supporting business growth through excellent service and communication.

You will work closely with Sales Managers and collaborate with departments such as Supply Chain, Logistics, Export, Credit, Technical Service, and Marketing to ensure seamless customer support and operational excellence.

Key Responsibilities

• Maintain customer master data and pricing information
• Manage customer orders, including order entry, modifications, delivery tracking, and exception handling
• Process sample orders for distributors and customers
• Handle customer complaints, returns, and complex service issues
• Manage invoice collection activities, credit and debit notes, and rebate processing
• Support customers through digital and e-business platforms, including EDI, e-Invoicing, and online ordering systems
• Promote and support e-business adoption among customers
• Build and maintain strong customer relationships through proactive communication
• Collaborate with internal stakeholders to resolve customer-related issues efficiently
• Understand business priorities and identify opportunities to improve customer satisfaction and sales performance
• Identify and analyze customer buying opportunities
• Participate in customer visits together with Sales Managers when required

Additional Responsibilities (Depending on Regional Requirements)

• Export documentation and regulatory compliance
• Credit limit monitoring and receivables management
• Consignment stock planning and inventory management
• Product certification support
• Distributor support and customer transfers
• Participation in process improvement and implementation projects
• Customer communication related to new business processes and systems

Special Assignments (Depending on Experience and Business Needs)

• SAP / E-Business Key User
• CRM Champion
• Key Account Management Support
• Export Control Representative

What We Are Looking For

Qualifications & Experience

University degree or equivalent qualification

• Vocational or commercial training is preferred
• Minimum 2 years of experience in customer service, order management, or a similar role

Good verbal and written communication skills in English or German

Skills & Knowledge

• Strong customer service mindset with excellent communication skills
• Good commercial awareness and understanding of business processes
• Knowledge of SAP and CRM systems (Salesforce experience is an advantage)
• Understanding of logistics and supply chain processes
• Basic technical or chemical industry knowledge is beneficial
• Strong organizational and time management skills
• Ability to work accurately, independently, and under pressure
• Strong problem-solving and conflict-resolution abilities
• Team player with the ability to collaborate across functions and cultures

What We Offer

• An international and collaborative working environment
• Opportunities for professional development and career growth
• Exposure to global customers and cross-functional teams
• Challenging and rewarding work in a customer-focused organization
• Competitive compensation and benefits package

Sustainability is one of WACKER’s corporate goals – also as an employer. We want you to remain productive, healthy and successful long term. That is why we offer, for example, comprehensive health management and a variety of advanced training programs and courses for individual development opportunities, alongside a good work-life balance. Naturally, we also have a fair compensation system and above-average social benefits. After all, social responsibility has a long tradition at WACKER.

Be part of a family. Across all nations.