Remote Support Manager — Concierge Client Care Lead

Assetara Limited; Osmangazi; On-site; TRY 300,000 - 420,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to work remotely through the Assetara platform. You will serve as a key personal manager and frontline support specialist for subscribed clients, mastering all product areas and ensuring compliant, concierge-level service within the official workspace.

Responsibilities include product deep-dive knowledge, SLA monitoring, professional client communication, strict separation of messages from internal notes, and careful review of AI-generated

Responsibilities

• Comprehensive Product Expertise: Gain deep knowledge of all company products and features to provide accurate, fact-based answers and guidance to subscribed clients.
• Queue & SLA Management: Prioritize work via the Broker Dashboard—focusing on unread messages, SLA risks, and at-risk client signals.
• Concierge-Level Support & Communication: Deliver professional, warm, and concise communication exclusively within the official workspace.
• CRM & Private Notes Administration: Maintain strict separation between client-facing messages and internal Private notes.
• AI-Assisted Efficiency: Review, edit, and fact-check AI-generated draft responses before manual submission.
• Escalation & Operational Actions: Properly utilize system tools such as filing complaints or managing client queues with clear operational justifications.

Job description

Assetara Limited is seeking a dedicated Support Manager to work remotely through the Assetara platform. You will serve as a key personal manager and frontline support specialist for subscribed clients, mastering all product areas and ensuring compliant, concierge-level service within the official workspace.

Responsibilities include product deep-dive knowledge, SLA monitoring, professional client communication, strict separation of messages from internal notes, and careful review of AI-generated