Remote Client Relations & Concierge Support Specialist

Assetara Limited; Konak; On-site; TRY 42,000 - 62,000; Full time

Job summary

Assetara Limited seeks a Client Relationship & Support Specialist to work remotely via the Assetara platform. You will be the primary contact for clients, handling communication, CRM tasks, and support services while ensuring strict compliance with guidelines.

The role emphasizes professional, concierge-level service, platform navigation support, and timely escalation of issues within approved channels. Strong discipline for remote work and confidentiality is essential.

Qualifications

• Strict adherence to operational, security, and compliance guidelines.
• Professional remote work discipline and time management.
• Confidentiality and data protection compliance.
• Anti-fraud protocols.
• Initial training and identity checks.

Responsibilities

• Provide professional, warm, and concierge-level client communication within Assetara workspace and approved tools.
• Deliver scheduled client calls and assist with platform navigation while adhering to compliance limits.
• Prioritize unread client threads, manage SLA compliance, and conduct proactive outreach.
• Maintain accurate client notes in the CRM without copying unnecessary personal data.
• Identify and elevate red flags, complaints, or security issues per compliance rules.

Skills

Client communication

Remote work discipline

Time management

Confidentiality & data protection

Compliance awareness

Job description

Assetara Limited seeks a Client Relationship & Support Specialist to work remotely via the Assetara platform. You will be the primary contact for clients, handling communication, CRM tasks, and support services while ensuring strict compliance with guidelines.

The role emphasizes professional, concierge-level service, platform navigation support, and timely escalation of issues within approved channels. Strong discipline for remote work and confidentiality is essential.