Remote Support Manager - Concierge Client Champion

Assetara Limited; Konak; On-site; TRY 1,903,000 - 3,330,000; Part time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will act as a key personal manager and frontline support specialist for subscribed clients, diving into all products, guiding users through tools, and ensuring concierge-level service while strictly following compliance boundaries.

You will manage queues and SLAs, maintain CRM notes, and ensure AI-assisted responses are accurate before submission.

Qualifications

• Deep knowledge of all company products and features to provide accurate guidance.
• Ability to manage queues and SLAs and prioritize unread messages.
• Professional, warm, and concise communication within the official workspace.
• Maintain separation between client-facing messages and internal private notes.
• Review and fact-check AI-generated draft responses before submission.
• Escalate and take operational actions with clear justifications.

Responsibilities

• Gain deep knowledge of all company products to provide accurate, fact-based answers.
• Prioritize work via the Broker Dashboard—focusing on unread messages, SLA risks, and at-risk client signals.
• Deliver professional, warm, and concise communication exclusively within the official workspace.
• Maintain strict separation between client-facing messages and internal Private notes.
• Review, edit, and fact-check AI-generated draft responses before manual submission.
• Properly utilize system tools such as filing complaints or managing client queues with clear operational justifications.

Skills

Product knowledge

CRM management

SLA management

Communication

Private notes

AI-assisted efficiency

Escalation handling

Tools

Broker Dashboard

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will act as a key personal manager and frontline support specialist for subscribed clients, diving into all products, guiding users through tools, and ensuring concierge-level service while strictly following compliance boundaries.

You will manage queues and SLAs, maintain CRM notes, and ensure AI-assisted responses are accurate before submission.