Remote German CX Associate (Freelance) - Customer Support

Magic, Inc; Turkey; Remote; TRY 544,000 - 680,000; Part time

Benefits offered by this job

100% work-from-home setup

Hands-on support

Training opportunities

Job summary

Magic, Inc is seeking a CX Associate – German (Voice) to join our Boutique Sales team from Turkey. The role is freelance with a 100% work-from-home setup and requires fluency in German and English.

You will support customers, coordinate with the clinical team, and help ensure a best-in-class customer experience across channels. Under the CX Lead, you will handle inquiries, track orders, update client data, and contribute to process improvements.

Qualifications

• Fluent in German and English with clear conversational skills.
• Available to work weekends or have split-offs.
• Highly organized with ability to manage multiple projects.

Responsibilities

• Provide outstanding support to customers under CX Lead guidance.
• Answering client's inquiries.
• Addressing orders and product inquiries via platforms including Facebook and email.
• Tracking shipments and backend shipping inquiries.
• Updating addresses and client information.

Skills

German language

English language

Weekend availability

Job description

Magic, Inc is seeking a CX Associate – German (Voice) to join our Boutique Sales team from Turkey. The role is freelance with a 100% work-from-home setup and requires fluency in German and English.

You will support customers, coordinate with the clinical team, and help ensure a best-in-class customer experience across channels. Under the CX Lead, you will handle inquiries, track orders, update client data, and contribute to process improvements.