CX Associate - German (Voice)

Magic, Inc; Turkey; Remote; TRY 544,000 - 680,000; Part time

Benefits offered by this job

100% work-from-home setup

Hands-on support

Training opportunities

Job summary

Magic, Inc is seeking a CX Associate – German (Voice) to join our Boutique Sales team from Turkey. The role is freelance with a 100% work-from-home setup and requires fluency in German and English.

You will support customers, coordinate with the clinical team, and help ensure a best-in-class customer experience across channels. Under the CX Lead, you will handle inquiries, track orders, update client data, and contribute to process improvements.

Qualifications

• Fluent in German and English with clear conversational skills.
• Available to work weekends or have split-offs.
• Highly organized with ability to manage multiple projects.

Responsibilities

• Provide outstanding support to customers under CX Lead guidance.
• Answering client's inquiries.
• Addressing orders and product inquiries via platforms including Facebook and email.
• Tracking shipments and backend shipping inquiries.
• Updating addresses and client information.

Skills

German language

English language

Weekend availability

Job description

CX Associate - German (Voice)

Department: Boutique Sales

Employment Type: Freelance

Location: Turkey

Compensation: $8.00 / hour

Description

As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.

This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.

Key Responsibilities

You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.

• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Skills, Knowledge and Expertise

Hard / Technical Skills

• Language: Must be fluent in German and English and can convey key conversational points concisely.
• Shift Timing:Availability to work weekends or having split-offs.

Soft Skills

• Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
• Mindset: Can calmly handle uncertainty and rapidly changing situations.
• Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

• 100% work-from-home setup
• Hands-on support
• Training opportunities