Remote German CX Advisor – Türkiye | High Earning Potential

Cross Border Talents; Fatih; Remote; TRY 279,000 - 446,000; Full time

Job summary

Cross Border Talents is seeking a German Customer Experience Advisor (C1/C2) for a full-time remote role in Türkiye. You will deliver top-tier service to a diverse international customer base, using German on calls and emails.

The role emphasizes empathetic, solution-oriented support, handling inquiries about orders, deliveries, and refunds while adhering to KPI-inspired quality targets.

You will join a stable, multicultural team, with regular shifts and potential weekend work.

Qualifications

• Fluent German language required (C1/C2).
• Experience in customer service and support via calls and emails.
• Willing to work full-time with weekend and some night shifts.

Responsibilities

• Handle customer and partner inquiries via calls and emails.
• Resolve issues like cancellations, changes, refunds, and delivery problems.

Skills

German (C1/C2)

Customer service

Communication skills

Team collaboration

Job description

Cross Border Talents is seeking a German Customer Experience Advisor (C1/C2) for a full-time remote role in Türkiye. You will deliver top-tier service to a diverse international customer base, using German on calls and emails.

The role emphasizes empathetic, solution-oriented support, handling inquiries about orders, deliveries, and refunds while adhering to KPI-inspired quality targets.

You will join a stable, multicultural team, with regular shifts and potential weekend work.