German Speakers Needed | Full-Time Remote in Türkiye

Cross Border Talents; Fatih; Remote; TRY 279,000 - 446,000; Full time

Job summary

Cross Border Talents is seeking a German Customer Experience Advisor (C1/C2) for a full-time remote role in Türkiye. You will deliver top-tier service to a diverse international customer base, using German on calls and emails.

The role emphasizes empathetic, solution-oriented support, handling inquiries about orders, deliveries, and refunds while adhering to KPI-inspired quality targets.

You will join a stable, multicultural team, with regular shifts and potential weekend work.

Qualifications

• Fluent German language required (C1/C2).
• Experience in customer service and support via calls and emails.
• Willing to work full-time with weekend and some night shifts.

Responsibilities

• Handle customer and partner inquiries via calls and emails.
• Resolve issues like cancellations, changes, refunds, and delivery problems.

Skills

German (C1/C2)

Customer service

Communication skills

Team collaboration

Job description

About the job German Speakers Needed | Full-Time Remote in Türkiye

German Customer Experience Advisor (C1/C2) | Remote in Turkey

If you are passionate about delivering exceptional customer service and looking for a role with high earning potential, this is your chance! We are looking for fluent German speakers to join our multicultural, stable, and dynamic international team.

Your Key Responsibilities: You will manage and resolve a variety of customer and partner inquiries, ensuring a smooth service experience for everyone involved. This involves handling complex issues like cancellations, changes, refunds, and delivery problems. You will use your excellent communication skills to provide clear, empathetic, and solution-oriented support across calls and emails.

Compensation and Rewards:

Competitive Salary: A strong monthly base salary is provided.

Performance Recognition: Earn a monthly Quality Bonus based on key performance indicators (KPIs).

Attendance Bonuses: Specific projects offer additional bonuses for night shifts and excellent attendance, significantly boosting your monthly income.

Realistic KPIs: We focus on achievable targets, with no strict AHT (Average Handling Time) requirements, allowing you to prioritize quality.

Work Structure: This is a full-time position with a 5-day work week and 2 rotational days off. Shifts are structured to cover operational hours, including some weekend work and possible late shifts for certain projects.