Remote Client Success Partner

Optimum7.com; Turkey; Remote; TRY 2,138,000 - 3,207,000; Full time

Job summary

Zen Media is seeking a friendly, proactive Customer Success Specialist to serve as the voice of the agency for its clients. This remote Türkiye-based role emphasizes building strong relationships, proactively addressing concerns, and delivering exceptional customer experiences that lead to long-term partnerships and positive reviews.

Responsibilities include client check-ins, issue coordination with internal teams, CRM upkeep, and encouraging client testimonials and case studies.

Qualifications

• 2+ years of experience in customer success, support, or a similar role.
• Excellent spoken and written English with strong communication skills.
• Proven ability to build relationships and manage multiple clients.

Responsibilities

• Serve as primary contact for existing clients via scheduled calls and Zoom.
• Conduct regular client check-ins to maintain satisfaction and gather feedback.
• Coordinate with internal teams to resolve issues promptly.
• Advocate for clients by following up on action items and sharing updates.
• Encourage client reviews, testimonials, and participation in case studies.
• Maintain CRM notes and monitor overall client health.
• Identify opportunities to improve the customer experience.

Skills

2+ years experience in CustomerSuccess

Excellent English

Active listening

CRM proficiency

Relationship management

Job description

Zen Media is seeking a friendly, proactive Customer Success Specialist to serve as the voice of the agency for its clients. This remote Türkiye-based role emphasizes building strong relationships, proactively addressing concerns, and delivering exceptional customer experiences that lead to long-term partnerships and positive reviews.

Responsibilities include client check-ins, issue coordination with internal teams, CRM upkeep, and encouraging client testimonials and case studies.