Remote Client Concierge & Support Specialist

Assetara Limited; Çankaya; On-site; TRY 180,000 - 240,000; Full time

Job summary

Assetara Limited in Ankara is seeking a Client Relationship & Support Specialist to serve as the primary contact for clients via the Assetara platform, delivering professional, concierge-level account assistance while working remotely.

The role focuses on client communication, CRM entry, and SLA management, with strict adherence to security and compliance guidelines. You will help clients navigate the platform, coordinate scheduled calls, and escalate issues following approved procedures.

Qualifications

• Proven ability to communicate clearly with clients in a professional remote setting.
• Experience using CRM systems to manage client notes and history.
• Familiarity with SLA concepts and timely, respectful outreach.

Responsibilities

• Communicate with clients within Assetara workspace using approved tools.
• Provide concierge-level support and guide clients through the platform.
• Prioritize unread threads, monitor SLA adherence, and perform proactive outreach.
• Maintain accurate client records while avoiding personal data leakage.
• Flag potential issues per compliance rules and escalate appropriately.

Skills

Client communication

CRM administration

SLA management

Compliance awareness

Concierge support

Job description

Assetara Limited in Ankara is seeking a Client Relationship & Support Specialist to serve as the primary contact for clients via the Assetara platform, delivering professional, concierge-level account assistance while working remotely.

The role focuses on client communication, CRM entry, and SLA management, with strict adherence to security and compliance guidelines. You will help clients navigate the platform, coordinate scheduled calls, and escalate issues following approved procedures.