Quality & Operations Improvement Lead

ISS Türkiye

Fatih

On-site

TRY 180,000 - 300,000

Full time

14 days+

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Job summary

ISS Türkiye is seeking a data-driven performance analyst to monitor cleaning operations, develop KPIs, and drive efficiency improvements across multiple sites. You will visit sites, analyze data, and translate findings into actionable plans for on-site teams and suppliers.

Responsibilities include designing reports, leading cross-functional improvement projects, and presenting management dashboards. English communication with international partners is required in a dynamic facility services

Qualifications

Bachelor’s degree in Industrial Engineering or related analytical/technical field.
Preferably experienced in facility management, integrated facility services, cleaning services, or large-scale field operations.
Experience in operational performance, quality management, process improvement, or operational excellence.
Advanced proficiency in MS Excel, with strong data analysis and reporting skills.
Experience in defining KPIs, monitoring performance, and interpreting operational data.
Ability to conduct workforce, capacity, productivity, and cost analyses.
Strong understanding of process improvement and root cause analysis methodologies.
Knowledge of evaluating equipment, machinery, chemicals, and consumables in terms of operational efficiency.
Proficiency in Power BI or similar business intelligence tools.
Strong analytical thinking skills, with the ability to assess operational challenges through on-site observations and translate data into actionable improvements.
Strong communication, coordination, and presentation skills.
Strong planning and follow-up capabilities, with the ability to manage multiple projects simultaneously across different teams.
Proficiency in English sufficient to conduct meetings and correspondence with international suppliers and business partners.
No restrictions on travel.

Responsibilities

Monitor quality, performance, and efficiency indicators across cleaning operations and analyze operational data on a project and location basis.
Analyze operational data and translate it into measurable and manageable KPIs, identifying performance gaps and areas for improvement.
Conduct site visits to observe operations, assess compliance with established standards, and perform root cause analyses.
Conduct efficiency analyses covering workforce, shift planning, capacity, equipment utilization, and chemical and consumable usage.
Develop improvement initiatives aimed at enhancing service quality and operational efficiency within cleaning operations and monitor their implementation and results.
Evaluate machinery, equipment, chemicals, consumables, and emerging technologies in terms of technical suitability, efficiency, and cost.
Prepare feasibility and cost-benefit analyses for new equipment, technologies, and working methods, and monitor pilot implementations.
Conduct comparative analyses across projects to identify best practices, standardize them, and support their implementation across different operations.
Contribute to operational model design, resource planning, equipment selection, process design, and costing activities for both existing and new projects.
Prepare regular management reports, dashboards, and action tracking tools, and present findings to relevant managers and stakeholders.
Monitor the implementation of identified improvement actions and measure the resulting improvements in quality, cost, and efficiency.
Lead cross-functional improvement projects in coordination with Operations, Technical Services, Procurement, Finance, Quality, Human Resources, and field teams.