Production Technology & AI Operations Lead

JPMorgan Chase & Co.; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Technology Support Lead to oversee operational stability, availability, and performance of production services within the Employee Platform.

You will lead technologist teams, drive AI-assisted incident triage, and ensure secure, compliant delivery across on-premises and cloud environments. Responsibilities include incident/problem/change management, monitoring production environments, and communicating resolutions to stakeholders while applying reuse-first,

Qualifications

• Bachelor's degree in a technology-related field (or equivalent practical experience).
• 7+ years of broad, complex, large-scale cross-functional technology delivery/support experience.
• Proven leadership/people management and coordination skills.
• Experience using enterprise-authorized AI capabilities to support production operations.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service for business operations.
• Adopt enterprise AI capabilities to improve incident triage speed with human-in-the-loop validation.
• Manage incident, problem, and change management for full stack technology systems.
• Monitor production environments, use observability tools, and communicate issues to stakeholders.
• Apply AI-assisted practices to identify recurring interruption patterns and validate remediation actions.

Skills

Leadership

AI capabilities

Incident management

Cloud & on-premises

Observability

ITIL frameworks

Education

Bachelor's degree in technology or equivalent

Job description

JPMorgan Chase & Co. seeks a Technology Support Lead to oversee operational stability, availability, and performance of production services within the Employee Platform.

You will lead technologist teams, drive AI-assisted incident triage, and ensure secure, compliant delivery across on-premises and cloud environments. Responsibilities include incident/problem/change management, monitoring production environments, and communicating resolutions to stakeholders while applying reuse-first,