Technology Support Lead

Aumni; Şile; On-site; TRY 400,000 - 800,000; Full time

Job summary

J.P. Morgan invites applications for a Technology Support Lead in the Corporate Sector for Employee Platform services. You will lead technologists delivering end-to-end service and oversee AI-enhanced incident triage with rigorous validation and data handling.

You will drive operational stability across on-premises and cloud environments, using observability tools to detect issues and coordinate with stakeholders. A Bachelor’s degree and 7+ years in large-scale technology delivery are expected.

Qualifications

• Bachelor’s degree in a technology-related field (or equivalent practical experience).
• 7+ years of cross-functional technology delivery/support experience with leadership experience.
• Experience using AI capabilities to support production operations workflows with validation and data sensitivity awareness.
• Experience managing applications/infrastructure in large-scale environments (on‑premises and public cloud).
• Proficiency with observability and monitoring tools.
• Experience following ITIL processes.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service for business operations.
• Drive AI-assisted incident triage and ensure human-in-the-loop validation and data handling.
• Govern incident, problem, and change management to maintain stability and availability.
• Monitor production environments, identify anomalies, and communicate issues to stakeholders.
• Apply reuse-first, AI-assisted practices to identify recurring issues and validate remediation actions.

Skills

Leadership

Incident mgmt

AI in ops

Observability

ITIL

Cross-functional

Education

Bachelor’s degree in a technology-related field

Tools

Observability tools

Cloud platforms

Monitoring tools

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate Sector for Employee Platform business, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and elevate and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Bachelor’s degree in a technology-related field (or equivalent practical experience) plus 7+ years of broad, complex, large-scale cross-functional technology delivery/support experience (ideally in financial services/large enterprises), along with proven leadership/people management and strong coordination, prioritization, and activity management skills.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Lead technology teams in enhancing operational stability and performance in a top-tier financial firm.