AI-Driven Tech Operations Lead for Reliability

JPMorgan Chase & Co.; Şişli; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Technology Support Lead in Corporate Sector for Employee Platform operations. You will oversee production services, drive stability, and guide day-to-day maintenance to ensure a seamless user experience across the enterprise.

You will lead teams, promote AI-enabled incident management, and ensure security and auditability while coordinating with stakeholders across on-premises and cloud environments.

Qualifications

• Bachelor's degree in technology plus 7+ years of cross-functional technology delivery experience.
• Experience using enterprise AI capabilities to support production operations.
• Ability to validate AI-assisted incident recommendations before action, with data sensitivity awareness.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service for business operations.
• Adopt enterprise AI capabilities to improve incident triage speed and consistency with human-in-the-loop validation.
• Execute policies to ensure stability, availability, and performance; lead incident, problem, and change management.
• Monitor production environments for anomalies and escalate issues with clear communication to stakeholders.
• Apply AI-assisted practices to identify recurring interruptions and validate remediation aligned to resiliency and security.

Skills

Leadership

Cross-functional delivery

AI in operations

Incident management

Observability

ITIL

Education

Bachelor's degree in technology

Job description

JPMorgan Chase & Co. seeks a Technology Support Lead in Corporate Sector for Employee Platform operations. You will oversee production services, drive stability, and guide day-to-day maintenance to ensure a seamless user experience across the enterprise.

You will lead teams, promote AI-enabled incident management, and ensure security and auditability while coordinating with stakeholders across on-premises and cloud environments.